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All my Xd cloud files are gone after upgrade

New Here ,
Jun 17, 2020

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I was sent an email on June 11th that my adobe creative cloud membership has increased from 100GB to 1TB at no charge to me. When I logged onto my machine today, I saw where the creative cloud application was updated. I went to open Adobe Xd and it said that I was logged out and I had to log back in. So I opened Creative Cloud and it required me to input my credentials. After signing in there was an update for Adobe Xd that I started. After the update was done I went to open Adobe Xd and noticed that all my cloud documents were gone. I cannot find any way to recover them. Is there any way I can recover the files that are now missing since this upgrade? Last time I opened Adobe Xd was to download a copy of 1 of my files to send to a coworker to use on June 11th and all my files were there.

Ok, I found out what happend. I was told to download creative cloud before my company issued a licese for me. It wouldn't let me selected buisness as the type so I did personal to get started. When the upgrade happend I had to log back in, this time I hit buisness for the email account type as I forgot what I did last time. So this created 2 different accounts for me with the same email. I found all my work in that first "personal" account and I have downloaded everything now. I am good. Forum admin you can close this item.

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All my Xd cloud files are gone after upgrade

New Here ,
Jun 17, 2020

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I was sent an email on June 11th that my adobe creative cloud membership has increased from 100GB to 1TB at no charge to me. When I logged onto my machine today, I saw where the creative cloud application was updated. I went to open Adobe Xd and it said that I was logged out and I had to log back in. So I opened Creative Cloud and it required me to input my credentials. After signing in there was an update for Adobe Xd that I started. After the update was done I went to open Adobe Xd and noticed that all my cloud documents were gone. I cannot find any way to recover them. Is there any way I can recover the files that are now missing since this upgrade? Last time I opened Adobe Xd was to download a copy of 1 of my files to send to a coworker to use on June 11th and all my files were there.

Ok, I found out what happend. I was told to download creative cloud before my company issued a licese for me. It wouldn't let me selected buisness as the type so I did personal to get started. When the upgrade happend I had to log back in, this time I hit buisness for the email account type as I forgot what I did last time. So this created 2 different accounts for me with the same email. I found all my work in that first "personal" account and I have downloaded everything now. I am good. Forum admin you can close this item.

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Jun 17, 2020 0
New Here ,
Jun 17, 2020

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Ok, I found out what happend. I was told to download creative cloud before my company issued a licese for me. It wouldn't let me selected buisness as the type so I did personal to get started. When the upgrade happend I had to log back in, this time I hit buisness for the email account type as I forgot what I did last time. So this created 2 different accounts for me with the same email. I found all my work in that first "personal" account and I have downloaded everything now. I am good. Forum admin you can close this item.

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Jun 17, 2020 0
Adobe Employee ,
Jun 17, 2020

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Glad to hear you're able to identify the root cause of your problem and able to solve it. Please feel free to reach out to us in the future for any query related to XD. 

 

We would be happy to help.

 

Thanks,

Harshika

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Jun 17, 2020 0