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All of the work has disappeared.

New Here ,
Sep 26, 2019

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During the operation, all objects suddenly disappeared and the program ended. When I reopened the file, it was stored in the cloud and could not be restored in any way. It's a serious problem.

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Crash or freeze, Error, Product issue

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All of the work has disappeared.

New Here ,
Sep 26, 2019

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During the operation, all objects suddenly disappeared and the program ended. When I reopened the file, it was stored in the cloud and could not be restored in any way. It's a serious problem.

TOPICS
Crash or freeze, Error, Product issue

Views

147

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 26, 2019 0
Adobe Employee ,
Sep 27, 2019

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Hi there,

 

We are sorry to hear that all your work has disappeared while working on Adobe XD file. We would like to know a few more details like-

  • What is the OS and XD version of your machine?
  • Have you tried to open the file on other machine?

 

For immediate assistance, we would suggest connecting with our support team using this link: https://helpx.adobe.com/contact.html so that you can get the real time assistance on this.

 

Please let us know if you face any issues connecting with the team. We would be happy to help.

 

Thanks,

Harshika

 

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