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All of the work has disappeared.

New Here ,
Sep 26, 2019 Sep 26, 2019

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During the operation, all objects suddenly disappeared and the program ended. When I reopened the file, it was stored in the cloud and could not be restored in any way. It's a serious problem.

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Adobe Employee ,
Sep 27, 2019 Sep 27, 2019

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Hi there,

 

We are sorry to hear that all your work has disappeared while working on Adobe XD file. We would like to know a few more details like-

  • What is the OS and XD version of your machine?
  • Have you tried to open the file on other machine?

 

For immediate assistance, we would suggest connecting with our support team using this link: https://helpx.adobe.com/contact.html so that you can get the real time assistance on this.

 

Please let us know if you face any issues connecting with the team. We would be happy to help.

 

Thanks,

Harshika

 

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