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All the XD cloud doc services are currently down

Community Beginner ,
May 20, 2020 May 20, 2020

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Getting the something went wrong error from my links. 

 

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correct answers 1 Correct Answer

Adobe Employee , May 20, 2020 May 20, 2020
The issue causing impact has been resolved and all impacted services are currently operating normally. Let us know if you continue to face issues.

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Explorer ,
May 20, 2020 May 20, 2020

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Same here. Everybody in company is complaining. Always a problem with this app. 

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New Here ,
May 20, 2020 May 20, 2020

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Same here— terrible timing 😞

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New Here ,
May 20, 2020 May 20, 2020

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I came here to ask the same question. All of my team's shared links are suddenly not working.

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Community Beginner ,
May 20, 2020 May 20, 2020

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I'm getting the same. Every time I try to share something I get "Sharing isn't available right now. Please try again later. (Error 130)". Sick.

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Community Beginner ,
May 20, 2020 May 20, 2020

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I'm getting a 

"Something went wrong.

Learn More (Error 44:63)"

 

- which just takes you to a generic troubleshooting page: https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html

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Community Beginner ,
May 20, 2020 May 20, 2020

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Ugh… really messing up my teams workflow right now. 

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Adobe Employee ,
May 20, 2020 May 20, 2020

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Hi All,

 

We are sorry for the trouble. There is an ongoing CSO raised for the issue wherein the customers are unable to view the links. The team is working on it actively. We will update you as soon as we hear back from the team.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
May 20, 2020 May 20, 2020

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Are you guys getting something like this? My files that are shared are not opening anymore.

 

brunommmartins_0-1590006400498.png

 

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Community Beginner ,
May 20, 2020 May 20, 2020

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I'm getting this:

Screenshot 2020-05-20 16.12.07.png

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Community Beginner ,
May 20, 2020 May 20, 2020

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Seeking some assistance with the following error:

Something went wrong. Learn More (Error 44:63)

This seems to have started happening sometime this afternoon. This morning I was able to update prototypes on various projects but now I am getting this error. 

 

Any help would be appreciated. 

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New Here ,
May 20, 2020 May 20, 2020

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Same exact situation and error code for me. XD 28.8.12.1, Mac OS 10.15.3

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New Here ,
May 20, 2020 May 20, 2020

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I cannot generate a link for my XD prototype. I am a creative cloud user and I even bought the software but why is this problem prevailing?? It gets stuck at 50 percent then shows error!

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Community Beginner ,
May 20, 2020 May 20, 2020

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Share links are no longer loading. Unable to create new links - Error code: 44:63 (screenshot: https://www.dropbox.com/s/r2zu7habv8sddf9/Screenshot%202020-05-20%2016.12.07.png?dl=0 )

 

We are seeing this issue on multiple files & link settings.

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New Here ,
May 20, 2020 May 20, 2020

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Same error code (43:66) just started happening on my end. XD was working fine for me until about 3:45pm EDT. Tried restarting my computer, installing the new update for XD, and creating a new blank XD file... Still unable to create a link. Also, existing XD links that I created just a couple hours ago are now broken. Clicking the link leads to a "link not found" page.

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Explorer ,
May 20, 2020 May 20, 2020

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Project I'm working on all day, and updating regularly, when suddenly on the last attempt to update the link, I get the "something went wrong" error 55:63 code. Also, that same link URL, that was working fine all day until now, has also suddenly come up as an error in the browser (Link Not Found) as well. What gives?

Edited to add: It appears that ALL of my prototype share links are now broken?!

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Community Beginner ,
May 20, 2020 May 20, 2020

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Same issue with the addition of an Error 44:63 - when trying to create a new link.

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Community Beginner ,
May 20, 2020 May 20, 2020

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My team and I are having this problem too. Could you please fix this? It's really important, we need to send links for revision urgently and any of us is able to update our links. 

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Community Beginner ,
May 20, 2020 May 20, 2020

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Or even see our past links 

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Community Beginner ,
May 20, 2020 May 20, 2020

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Other sites are loading fine but I am unable to view any of my shared XD prototype links

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Community Beginner ,
May 20, 2020 May 20, 2020

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Yup is broke 

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Community Beginner ,
May 20, 2020 May 20, 2020

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Same - I'm getting a (Error 44:63)

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Community Beginner ,
May 20, 2020 May 20, 2020

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Same error 😕

Something went wrong. Learn More (Error 44:63)

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Community Beginner ,
May 20, 2020 May 20, 2020

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Old links seem to be working again... Still having issues with creating new links (error: 44:63)

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New Here ,
May 20, 2020 May 20, 2020

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Thanks for jumping on this! 

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