All XD cloud files are lost but the link share files still exist

New Here ,
Jul 25, 2020

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Good evening, 

I need help to recover my xd cloud documents. I just updated the xd and when I log in and want to edit my cloud file that shown in my recent it said I didn't have the access to edit the file (which I am the person who create the file in the first place) then when I click the X button, recent files - that saved in cloud - disappeared.

 

I still have the access to the file using the share link. But, I didn't have the files in my cloud.

As I checked my cloud document in Adobe Cloud Website, all my files are gone.
I have checked all the links that has been said in the community forum but none of them work. 

Please I really need your help to get my files back. 

 

Best regards,

Chi

TOPICS
Data loss, Product performance, Share or publish

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Adobe Employee ,
Jul 27, 2020

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Hi Chi,

 

We're so sorry to hear about the trouble, we'll try our best to help you with it. Please ensure that you are signed in with the same email address using which the files were created. Please check if you are able to see the files here: https://assets.adobe.com/cloud-documents

 

If that doesn't help, please share your email address through a direct message by clicking on my name, we'll check your account details and will share the next course of action.

 

Regards

Rishabh

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New Here ,
Jul 27, 2020

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Hi Rishabh,

 

Thank you for replying, yes, I already checked the link before writing this message. I checked every features, from Files to Deleted menu but I still got nothing. 

 

I will send you my email now and thank you for your help

 

Cheers

Chi

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Adobe Employee ,
Aug 03, 2020

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Sorry for the delay in response. I have sent you a DM, please check.

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New Here ,
Nov 29, 2020

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was it solved  ? i am having the same issue.

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New Here ,
Dec 27, 2020

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I am having the same issue.  My share link shows the published preview, but I can't access the actual Adobe XD file.  Can you help?

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