All XD files I try downloading, download as PDF

New Here ,
Jun 03, 2021 Jun 03, 2021

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Hi ! I'm having an issue, apparently every time I try to download an XD file, whether is from a website, or an Email (anywhere) it downloads as PDF file and does not let me open it with XD, not even when I predeterminate that XD. Files should always be open with Adobe XD. 

Please this as been a issue for a while and I couldn't find an answer, is there's a possible way to fix this ? 

Thank you so much ! 

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi Florencia,

 

Sorry to hear about the trouble. Could you confirm if you have tried changing the default app to open XD file to Adobe XD and then try opening it. For information on to change the default app, please try the steps shared in the articles shared below:

 

macOShttps://support.apple.com/en-in/guide/mac-help/mh35597/mac

Windowshttps://support.microsoft.com/en-us/windows/change-default-programs-in-windows-10-e5d82cad-17d1-c53b...

 

If that's not the case would you mind sharing a small video of what's exactly happening at your end, along with the version of XD and OS? We'll try our best to help you with it.

 

Regards

Rishabh

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Sounds more like a mapping you set (probably by accident) on your system. 

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