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Alt button problem

Explorer ,
Jun 05, 2019

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Good day!

Already a few weeks there is some kind of error. Every time I press the Alt button, a piece of text appears. I thought I would fix it in new versions, but the problem does not disappear. I have two computers: MacBook and Aimag. And all the same mistake. How to fix it? Downloading a new version does not help. MacOS Mojave 10.14.5 (18F132).  Adobe XD version 19.2.22.3   Video link - errorxd.mov — Yandex.Disk

5rhfacfwrxjyX1gMDENFY3e2UJsksIESotHu1nPPNX_bvWZahJs0Y_gduHOKOukla9LOlbhKPg54M5DIVf6erw%3D%3D?uid=0&filename=2019-06-05_14-53-12.png&disposition=inline&hash=&limit=0&content_type=image%2Fpng&tknv=v2&size=2880x1402

I added the XD application to the exclusion list in the Punto Switcher application. Now everything is fine. Thank you for your help! For now, so I will work, if it is convenient, then okay))

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Alt button problem

Explorer ,
Jun 05, 2019

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Good day!

Already a few weeks there is some kind of error. Every time I press the Alt button, a piece of text appears. I thought I would fix it in new versions, but the problem does not disappear. I have two computers: MacBook and Aimag. And all the same mistake. How to fix it? Downloading a new version does not help. MacOS Mojave 10.14.5 (18F132).  Adobe XD version 19.2.22.3   Video link - errorxd.mov — Yandex.Disk

5rhfacfwrxjyX1gMDENFY3e2UJsksIESotHu1nPPNX_bvWZahJs0Y_gduHOKOukla9LOlbhKPg54M5DIVf6erw%3D%3D?uid=0&filename=2019-06-05_14-53-12.png&disposition=inline&hash=&limit=0&content_type=image%2Fpng&tknv=v2&size=2880x1402

I added the XD application to the exclusion list in the Punto Switcher application. Now everything is fine. Thank you for your help! For now, so I will work, if it is convenient, then okay))

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Thank you for reporting this issue. That is definitely not the normal behavior. I will check with the team and get back to you.

Thanks,

Preran

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Quick question: Did you copy an XD object before using the ALT option?

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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Yes, I usually use this function to quickly copy or measure the distance to another object. But now every time you need to delete this piece of text. Already tired of doing it

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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in the new file the same thing happens

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Thank you for your observations. Can you try doing the following and let me know?

Let me know if you are still able to reproduce this issue.

Thanks,

Preran

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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I do not have Windows 10, I have MacOS Mojave

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Sorry for overlooking your initial info about the OS. Can you try using the procedure in this video to clear the clipboard on a Mac. I tried and it worked for me. Clear Clipboard Mac and Windows 7 8 and 10 - YouTube

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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I repeated the action. Did not work

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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the exact same error is reproduced

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Thank you for trying. I wanted to check if this is related to a similar bug the team is investigating. That doesn't seem to be the case. I will check with the team and get back to you.

Thanks,

Preran

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Jun 05, 2019 0
Adobe Employee ,
Jun 05, 2019

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Can you provide us with info on the language of the keyboard that you are using?

Thanks,

Preran

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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Russian

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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That's what I just noticed. I have a keyboard layout set in English. But when I hold down the ALT button, the Russian turns on.

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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Conflict detected! I have the Punto Switcher application installed. In this application, the alt button is involved. When I enter the text in English, but I need to write in Russian, then pressing the alt key automatically translates the keyboard layout into Russian. But before such a conflict was not.

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Jun 05, 2019 0
Explorer ,
Jun 05, 2019

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I added the XD application to the exclusion list in the Punto Switcher application. Now everything is fine. Thank you for your help! For now, so I will work, if it is convenient, then okay))

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Jun 05, 2019 0
Preran LATEST
Adobe Employee ,
Jun 06, 2019

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Thank you for posting your solution here. It will help other users in a similar situation.

Thanks,

Preran

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Jun 06, 2019 0