Alt button problem

[lexxdesign]

Good day!

Already a few weeks there is some kind of error. Every time I press the Alt button, a piece of text appears. I thought I would fix it in new versions, but the problem does not disappear. I have two computers: MacBook and Aimag. And all the same mistake. How to fix it? Downloading a new version does not help. MacOS Mojave 10.14.5 (18F132).  Adobe XD version 19.2.22.3   Video link - errorxd.mov — Yandex.Disk

[Preran]

Thank you for reporting this issue. That is definitely not the normal behavior. I will check with the team and get back to you.

Thanks,

Preran

[Preran]

Quick question: Did you copy an XD object before using the ALT option?

[lexxdesign]

Yes, I usually use this function to quickly copy or measure the distance to another object. But now every time you need to delete this piece of text. Already tired of doing it

[lexxdesign]

in the new file the same thing happens

[Preran]

Thank you for your observations. Can you try doing the following and let me know?

• Clear your clipboard history as described in https://pureinfotech.com/clear-clipboard-history-windows-10/
• Create an XD project
• Insert text or an object on the artboard
• Use the Alt key to create another instance of the object.

Let me know if you are still able to reproduce this issue.

Thanks,

Preran

[lexxdesign]

I do not have Windows 10, I have MacOS Mojave

[Preran]

Sorry for overlooking your initial info about the OS. Can you try using the procedure in this video to clear the clipboard on a Mac. I tried and it worked for me. Clear Clipboard Mac and Windows 7 8 and 10 - YouTube

[lexxdesign]

I repeated the action. Did not work

[lexxdesign]

the exact same error is reproduced

[Preran]

Thank you for trying. I wanted to check if this is related to a similar bug the team is investigating. That doesn't seem to be the case. I will check with the team and get back to you.

Thanks,

Preran

[Preran]

Can you provide us with info on the language of the keyboard that you are using?

Thanks,

Preran

[lexxdesign]

Russian

[lexxdesign]

That's what I just noticed. I have a keyboard layout set in English. But when I hold down the ALT button, the Russian turns on.

[lexxdesign]

Conflict detected! I have the Punto Switcher application installed. In this application, the alt button is involved. When I enter the text in English, but I need to write in Russian, then pressing the alt key automatically translates the keyboard layout into Russian. But before such a conflict was not.

[lexxdesign · Accepted solution]

I added the XD application to the exclusion list in the Punto Switcher application. Now everything is fine. Thank you for your help! For now, so I will work, if it is convenient, then okay))

[Preran]

Thank you for posting your solution here. It will help other users in a similar situation.

Thanks,

Preran