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Amazon Ember font missing in XD, not in other Adobe products

New Here ,
Nov 07, 2019

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I have installed Amazon Ember font on my mac. All my other apps recognize this font. XD still has it as missing. I've tried closing and reopening XD. Nada. I've tried closing XD, deactivating the fonts, then reactivating the fonts and opening XD back up. Nada. 

 

I'd like to try prototyping using the xd-resources-amazon-alexa-ui kit but I can't seem to fix the missing font issue.

 

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Amazon Ember font missing in XD, not in other Adobe products

New Here ,
Nov 07, 2019

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I have installed Amazon Ember font on my mac. All my other apps recognize this font. XD still has it as missing. I've tried closing and reopening XD. Nada. I've tried closing XD, deactivating the fonts, then reactivating the fonts and opening XD back up. Nada. 

 

I'd like to try prototyping using the xd-resources-amazon-alexa-ui kit but I can't seem to fix the missing font issue.

 

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Error

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183

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 07, 2019 0
Adobe Community Professional ,
Nov 07, 2019

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Have you tried to reinstall the font a few times? We've seen others have missing fonts and the reinstallation has then allowed the font to be found in XD.

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Nov 07, 2019 0
New Here ,
Nov 08, 2019

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I've not tried that yet. However, I have noticed that if I open a new XD document, the Amazon Ember font is found just fine. It's only the  xd-resources-amazon-alexa-ui kit that can't seem to pick them up. 

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Nov 08, 2019 0