android phone does not establish a real-time connection

New Here ,
Mar 05, 2021 Mar 05, 2021

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As indicated, I connected my phone to my Surface using a USB C charging cable. Unfortunately, the real-time connection does not work. Is it possible that the Surface is not supported? The cable allows data transfers

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Adobe Employee , Mar 09, 2021 Mar 09, 2021
Hi Luca, Thanks for writing us ,Currently we are not supporting live preview from windows to android but you can  preview on iOS by installing latest iTunes on your windows . In order to preview on android please connect your android mobile to a mac OS machine.  To know more about  supported versions please visit the links shared by Harshika. Regards, Rajasekhar.

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi Luca,

 

Thanks for reaching out. Would you mind checking this article: https://helpx.adobe.com/dk/xd/user-guide.html/dk/xd/help/preview-mobile.ug.html on the mobile preview?

 

Please check out the system requirements in XD as well.

 

Hope it helps.

 

Thanks,

Harshika

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Hi Luca,

 

Thanks for writing us ,Currently we are not supporting live preview from windows to android but you can  preview on iOS by installing latest iTunes on your windows . In order to preview on android please connect your android mobile to a mac OS machine. 

 

To know more about  supported versions please visit the links shared by Harshika.

 

Regards,

Rajasekhar.

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