App crashing after update to macOS Big Sur 11.4

New Here ,
Jun 09, 2021 Jun 09, 2021

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I'm unable to launch XD after updating my Mac. 

 

I've tried uninstalling using the Cleaner Tool and reinstalling. Still getting the same issue. Tried running the app via root account and it's also crashing upon launch.

 

Anything else I can try to resolve this so I can get back to doing my work?

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Crash on mac, Download install and licensing

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please test XD on a new user profile and let us know how it goes. For information on how to create a new user profile, please try the steps shared here https://support.apple.com/en-eg/guide/mac-help/mtusr001/10.15/mac/10.15 

 

If this doesn't work, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. We’ll investigate and share the next course of action.

 

Regards

Rishabh

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