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Artboard not showing

New Here ,
Jul 20, 2020

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Downloaded XD file doesnt show artboards. The same file from same source in sketch format if opened in XD shows some of the artboards. but sketch app opens the sketch file perfectly and show all the artboards. Updated XD, gpu drivers and windows to latest already. Other files are fine. 

Thank you for your patience. I have sent the recovered file in a DM, please check and let us know if it works or if you need any further assistance.

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Crash on windows

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Artboard not showing

New Here ,
Jul 20, 2020

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Downloaded XD file doesnt show artboards. The same file from same source in sketch format if opened in XD shows some of the artboards. but sketch app opens the sketch file perfectly and show all the artboards. Updated XD, gpu drivers and windows to latest already. Other files are fine. 

Thank you for your patience. I have sent the recovered file in a DM, please check and let us know if it works or if you need any further assistance.

TOPICS
Crash on windows

Views

61

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Jul 20, 2020 0
Adobe Employee ,
Jul 21, 2020

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Hi there,

 

Sorry to hear about the trouble. We can surely test this on our end, for that we will need a few more details like:

 

  1. The exact version of XD and the Windows build.
  2. Will it be possible for you to share the file with us so that we can test this on our end? If yes, please add the file in the shared cloud storage and you can either share the link here or privately in the DM by clicking on my name.

 

Note: While sending the DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Jul 21, 2020 1
New Here ,
Jul 22, 2020

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DM sent. 

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Jul 22, 2020 0
Adobe Employee ,
Jul 28, 2020

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Sorry for the delay in response. A bug has been logged and we'll share the update as soon as we have it. We'll really appreciate your patience meanwhile.

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Jul 28, 2020 0
Adobe Employee ,
Jul 29, 2020

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Thank you for your patience. I have sent the recovered file in a DM, please check and let us know if it works or if you need any further assistance.

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Jul 29, 2020 1