Artboards in XD disappearing after handing file off to Developer?

New Here ,
Nov 18, 2020 Nov 18, 2020

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I'm very confused. I've been sending links to my developer with designs mocked up in XD, and there are instances where I go back into the file a few days later and entire artboards are completely gone/missing. Is my developer deleting things? Is this something I'm doing??

 

I've been saving my file to the cloud. Can someone please help? Its gut wrenching to see the work just disappear and I have to start all of this work from scratch now!

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Data loss, Import and export, Prototyping

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi there,

 

That's strange. Is it happening with every file or with a specific file? Could you please check if the artboards of the file are visible here: https://assets.adobe.com/cloud-documents? Please also check the version history of the XD file: https://helpx.adobe.com/in/creative-cloud/help/versioning-faq.html#:~:text=and%20select%20it.-,Click...

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Hi Harshika,

 

It's only happening with a few files at the moment. The artboards are still not visible and it doesn't look like the cloud has been backing up any of my versions as I'm working either? 

 

Screen Shot 2020-11-18 at 11.46.42 AM.pngon the 

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Sorry for the delay in response. If you're still experiencing the issue, could you please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately?

 

Thanks,

Harshika

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