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Assets disappeared from windowsUI kit while scrolling in XD.

New Here ,
Jun 11, 2020

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I'm not sure why but the asset list in Adobe XD keeps disappearing assets in the list. Just opening the WindowsUI.xd file (which is available on the Microsoft website) and scrolling up/down initially I can see everything but it seems that if I click away from the WindowsUI document screen to any other application on my desktop and switch back, then most of the assets in the list disappear. 

 

Although this is demonstrated in the attached video by opening up a new XD document it happens even if I switch to another application and switch back. I've done this multiple times, and in my case, it's repeatable every time. 

 

Is this a known issue or is there something I can do to prevent this?

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Assets disappeared from windowsUI kit while scrolling in XD.

New Here ,
Jun 11, 2020

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I'm not sure why but the asset list in Adobe XD keeps disappearing assets in the list. Just opening the WindowsUI.xd file (which is available on the Microsoft website) and scrolling up/down initially I can see everything but it seems that if I click away from the WindowsUI document screen to any other application on my desktop and switch back, then most of the assets in the list disappear. 

 

Although this is demonstrated in the attached video by opening up a new XD document it happens even if I switch to another application and switch back. I've done this multiple times, and in my case, it's repeatable every time. 

 

Is this a known issue or is there something I can do to prevent this?

<The Title was renamed by moderator>

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Product performance

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218

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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Hi, which version of Adobe Xd are you using? Could you list the features of your pc?

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Jun 12, 2020 1
New Here ,
Jun 12, 2020

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XD version is 29.2.32.3, CC Sync 4.3.45.2

The PC is a Dell XPS

Processor is I7, multi-core, Hyper-threaded

Windows 10 Pro 64-bit

32gb memory

300gb free drive space

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Jun 12, 2020 0
Adobe Employee ,
Jun 12, 2020

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Hi James,

 

We are sorry to hear you are having trouble using assets from windows UI in XD. We have the latest version of XD available 29.3. We would request you please update and let us know if that helps.

 

Thanks,

Harshika

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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After update the version is 29.3.32.3/4.3.45.2

 

The problem still exists. I will uninstall and try once again.

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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Still a problem...clean installation, removed Adobe XD & CC/rebooted, then installed Adobe XD/rebooted and still the same issue.

 

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Jun 12, 2020 0
New Here ,
Jun 12, 2020

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Just FYI, the problem occurs with other UI kits, not just the Windows UI kit. I show it occurring with the Material Design kit as well. I would, test others but these are the two that I'm in need of. 

 

One additional bit of info, I don't actually need to select antother app for the problem to occur. If I use the menu within XD, I lose visibility to most of the assets and even those I can see are unavailable to copy or drag onto the artboard. 

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Jun 12, 2020 0