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Assets panel non-functionning after connecting library (Nov. update)

New Here ,
Nov 06, 2020

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Hi, 

 

I synced a document with an online assets library (new functionality this month), and after a while the assets panel became empty... (see screenshot below). I was already struggling to update components, had to update them individually sometimes. 

 

I already tried to duplicate my document, but the same thing happens. 

 

Thanks

 

fmun_0-1604669698026.png

 

 

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Crash on mac

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Assets panel non-functionning after connecting library (Nov. update)

New Here ,
Nov 06, 2020

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Hi, 

 

I synced a document with an online assets library (new functionality this month), and after a while the assets panel became empty... (see screenshot below). I was already struggling to update components, had to update them individually sometimes. 

 

I already tried to duplicate my document, but the same thing happens. 

 

Thanks

 

fmun_0-1604669698026.png

 

 

TOPICS
Crash on mac

Views

134

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 06, 2020 0
Adobe Employee ,
Nov 06, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the steps below:

 

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync and all Adobe related processes from the Task Manager/Activity Monitor.
  3. Sign back in on the CC Desktop app and launch XD from there and check if it works.

 

If it still doesn't work, please try re-installing the application and let us know if it helps or if you need any further assistance.

 

Regards

Rishabh

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Nov 06, 2020 0
fmun LATEST
New Here ,
Nov 15, 2020

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Hi, 

 

It did not help but it seems like the latest update fixed the issue. 

 

Thanks, 

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Nov 15, 2020 0