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Auto Animate is not working properly in shared links

New Here ,
Apr 27, 2020

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Please have a look on the attached Gifs for my wireframes designed in XD, the first one ending with "Play mode" shows that the animation is very smooth, the lady is sliding in, the mobile is sliding up and so on,  those animations doesn't work properly on the shared link. I called the customer support and didn't help. he asked me to rename the file, use different options of sharing, presentation, user testing... and this didn't help. I tried many things, changing timing, auto animate different options... and every time the animation is not working like the atached sample. 

Hope you have a solution, I have done around 90 frames for my project and didn't expect that error to appear with the shared link 

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Import and export, Preview, Product performance, Prototyping, Share or publish

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Auto Animate is not working properly in shared links

New Here ,
Apr 27, 2020

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Please have a look on the attached Gifs for my wireframes designed in XD, the first one ending with "Play mode" shows that the animation is very smooth, the lady is sliding in, the mobile is sliding up and so on,  those animations doesn't work properly on the shared link. I called the customer support and didn't help. he asked me to rename the file, use different options of sharing, presentation, user testing... and this didn't help. I tried many things, changing timing, auto animate different options... and every time the animation is not working like the atached sample. 

Hope you have a solution, I have done around 90 frames for my project and didn't expect that error to appear with the shared link 

Topics

Import and export, Preview, Product performance, Prototyping, Share or publish

Views

780

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Adobe Employee ,
Apr 27, 2020

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Hi Eman,

 

Sorry to hear about the trouble. Somehow I unable to download the attachments from the post. Will it be possible for you to share the GIF files by adding it to cloud storage and sharing the link here?

 

Regards

Rishabh

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New Here ,
Apr 27, 2020

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Hi Rishabh,

 

Thank you so much for your quick reply,

Here is the play mode link:

file:///Users/emankhallaf/Library/Mobile%20Documents/com~apple~CloudDocs/Auto%20Animate%20-%20Shared%20Link.gif

This is the shared link which is not working properly: 

file:///Users/emankhallaf/Library/Mobile%20Documents/com~apple~CloudDocs/Auto%20Animate%20-%20Play%20Mode.gif

Looking forward to know a solution soon.

Thank you.

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Adobe Employee ,
Apr 28, 2020

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Sorry for the delay in response Eman. It looks like you have shared the file location on your computer which I can't access. Once you add the file to cloud storage you can create a shared link and then share the link with us so that we can check the file.

 

You can also use Adobe Cloud Storage to share the file. For more information, you can refer to this article: https://helpx.adobe.com/in/creative-cloud/help/share.html

 

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New Here ,
Apr 28, 2020

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Here is the shared link on Adobe creative cloud, 

https://shared-assets.adobe.com/link/d175fa52-3233-453a-6d14-79496a6b304a

Hope it works this time, sorry for the confusion. 

 

 

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Adobe Employee ,
Apr 29, 2020

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Sorry for the delay in response and thanks for sharing the file, could you please share a few screenshots of the Prototype Window with interaction and property inspector.

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Adobe Employee ,
May 21, 2020

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Hi there,

 

I would like to follow up on the issue. Is the issue has been resolved or if your need further assistance?

 

We would be happy to help.

 

Thanks,

Harshika

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Explorer ,
May 22, 2020

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I'm having this same issue. Animations are not working properly on the shared link, although they work perfectly in XD "Preview". I also haven't gotten any response or help with this.

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