• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Black screen while using Adobe XD desktop preview

New Here ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

It happend that i'm working on a project and in that project ,when i open the desktop preview mode in prototype,some of my screen are coming black and some looks correct.

 

Views

405

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

Can you share screenshot and enter OS info? Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 20, 2021 Jan 20, 2021

Copy link to clipboard

Copied

LATEST

Hi Rajlaxmi,

 

I am sorry to hear you are getting black screen in preview window. As Ares asked, I would like to know few more details like-

  • Are you using an Extended monitor/dual monitor?
  • Could you please check if your graphic card driver is up to date? Please visit the manufacturer's site to check for updates.

 

We will try our best to help.

 

Thanks,

Harshika

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines