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Blurry image when viewing published prototype in the browser

Community Beginner ,
Jun 18, 2018

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I think that has something to do with the new version of the Creative Cloud, but this is just my guess. All of a sudden, all my prototypes are being displayed blurry until I go to the full screen mode. This is very annoying and I couldn't find a way to fix it. I am having more and more disappointments with Adobe XD every single day due to the lack of basic features (unlike Sketch), but now I cannot even present any designs to the team without going full screen.

Published view:

vs Adobe XD view:

Please help. Thank you.

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Blurry image when viewing published prototype in the browser

Community Beginner ,
Jun 18, 2018

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I think that has something to do with the new version of the Creative Cloud, but this is just my guess. All of a sudden, all my prototypes are being displayed blurry until I go to the full screen mode. This is very annoying and I couldn't find a way to fix it. I am having more and more disappointments with Adobe XD every single day due to the lack of basic features (unlike Sketch), but now I cannot even present any designs to the team without going full screen.

Published view:

vs Adobe XD view:

Please help. Thank you.

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533

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Jun 18, 2018 0
Community Beginner ,
Jun 18, 2018

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Look at this one

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Jun 18, 2018 0
Adobe Employee ,
Jun 18, 2018

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Hi, I'm really sorry that you're seeing this issue. We're working on a fix right now, and it should be visible tomorrow.

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Jun 18, 2018 1
Adobe Employee ,
Jun 18, 2018

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This is now fixed!

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Jun 18, 2018 1
Community Beginner ,
Jun 19, 2018

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It doesn't look to be fixed, see below

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Jun 19, 2018 0
Community Beginner ,
Jun 19, 2018

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Definitely not fixed, same issue as yesterday

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Jun 19, 2018 0
Adobe Employee ,
Jun 19, 2018

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Have you zoomed in on your browser at all? Could you share the link (or a similar one) with me so I can reproduce?

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Jun 19, 2018 1
Community Beginner ,
Jun 19, 2018

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Here's the link - Adobe XD CC

As you can see below, it is not zoomed in (100%) and it shows the same in Chrome as well as IE

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Jun 19, 2018 0
Community Beginner ,
Jun 20, 2018

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Is it something that can be fixed?

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Jun 20, 2018 0
New Here ,
Jul 16, 2020

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this is not fixed

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Jul 16, 2020 0
Adobe Employee ,
Jul 17, 2020

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Hi Alex,

 

We are sorry to hear you are facing the issue while previewing the prototype in the browser. Is it possible for you to share the link with us so that we can check at our end? Have you tried to preview the link in different browsers and is it showing the same result?

 

We also need to make sure that we limit all bitmaps to being under WebGL’s max texture size. For the devices, we support the common denominator is 4096x4096px. Because we export at 2x that becomes 2048px. 

 

Hope it helps.

 

Thanks,

Harshika

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Jul 17, 2020 0