Brand new computer - XD is not compatible

New Here ,
Apr 11, 2018 Apr 11, 2018

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Hi All,

I got a new computer and I can't seem to install adobe XD,  it says I need Windows Creator update.

I have read all forums regarding this issue and I believe my new computer meets the system requirements.

I have also changed the date to m/d/yyyy per other forums suggestion.

Any help please?

See screenshot:

https://ibb.co/c4CZjx

https://ibb.co/cB9Ejx

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 11, 2018 Apr 11, 2018
I think you need to run Windows update to get that Creators Update. I could be wrong, but based on your build number I "think" you're not running the latest version of Windows 10. Run Windows Update to be sure. Keep running Windows Update until all updates have been installed.

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Adobe Community Professional ,
Apr 11, 2018 Apr 11, 2018

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I think you need to run Windows update to get that Creators Update. I could be wrong, but based on your build number I "think" you're not running the latest version of Windows 10. Run Windows Update to be sure. Keep running Windows Update until all updates have been installed.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Apr 13, 2018 Apr 13, 2018

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Hi Dan,

Thanks for taking the time to offer some help!

I am running the latest update,  it's taking a while!  As soon as I have it I'll check XD again.

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Thank you. Keep us posted.

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New Here ,
Jul 10, 2021 Jul 10, 2021

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My Windows 10, 64 bits version 21H1 build 19043.1083 still XD Desktop App is not compatible.

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