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Whenever I update Adobe XD thru the Adobe CC software, it breaks my Start menu tiles that are supposed to show content. My calendar tile does not show appointments anymore, the weather app doesn't show the weather, mail doesn't show e-mail, etc. Apparently this does not happen when any other Adobe apps are updated, like Photoshop, Lightroom, etc. Only Adobe XD causes this problem which leads me to believe it could be related to the fact that it is a different type of app. Windows Store app? No other Windows Store app causes this problem when updated.
Already tried to kill and restart the Windows Explorer and Start Menu processes in task manager and it does not fix it. The only solution to get it back to normal is to restart the PC, which is extremely inconvenient and annoying.
My system is running perfectly, everything is updated. Running Windows 10 64bits 1903.
Any ideas?
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Do you have Adobe XD Version 22.3.12.2 installed?
I have the same version of Win10 1903.
My Start tiles are working fine, I've never noticed that they didn't work.
Is this also in correlation with a White Screen on XD which required a restart of the system or some other method to get it working?
Could you remove the XD tile from the Start before doing an update and see if that makes any difference to the rest of the tiles when you do the next XD update?
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Hi KylePhoto, this sounds strange, would you mind enabling auto-updated from Creative Cloud app?
Please see this link for detailed procedure: - https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html. Check for "Enable auto-update for all apps from Preferences" on this page and follow the steps.
Thanks,
Atul_Saini
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I have a similar problem. I traveled from the US to Europe with a Lenovo Workstation running windows 10. When I arrived, on the first day, several updates took place to Adobe products through the CC app and to Windows. After that I noticed that the start menu wasn't working but used the right click menu instead. Later I realized that XD wasn't working at all. Both the start menu and XD start to load and then quit. With XD I see a white screen for about 10 seconds. I am back in the US and the same problems continue. I have tried almost all of the techniques that I've found on the web for fixing both the XD and start menu problems except for installing a clean version of windows. I would like to be able to run the most recent version of XD but am still traveling and don't have access to a mac. I don't know if the problem is related to CC updates, the windows update, or maybe something related to the programs updating to versions that are in compliance with EU regulations. It really hasn't been a big inconvenience but it could be in the future and I would like to get things back to normal without having to remove everything from this computer. Any suggestions would be appreciated.
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Also, I neglected to mention that XD version 23.1.32 seems to work fine. Windows 10 Pro version 1909, 64 bit.