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Bug - can't record a video

New Here ,
Jul 31, 2020

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There is an issue with recording a video from the prototype - when I click the record button - it indicates that the record is on (it blinks) but the time is still on 00:00. When stopping the record there is no prompt to save a video (the button stops blinking).

XD version 31.1.12.13, CC 4.3.51.3
on Mac

Hi Rishabh,

Thank you for your support, indeed I've recently updated the OS to Catalina. It's now solved. 🙂
I know that you're very busy developing all the awesome XD features but maybe you could add some kind of info/alert when the OS disables a feature?

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Missing feature

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Bug - can't record a video

New Here ,
Jul 31, 2020

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There is an issue with recording a video from the prototype - when I click the record button - it indicates that the record is on (it blinks) but the time is still on 00:00. When stopping the record there is no prompt to save a video (the button stops blinking).

XD version 31.1.12.13, CC 4.3.51.3
on Mac

Hi Rishabh,

Thank you for your support, indeed I've recently updated the OS to Catalina. It's now solved. 🙂
I know that you're very busy developing all the awesome XD features but maybe you could add some kind of info/alert when the OS disables a feature?

TOPICS
Missing feature

Views

29

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Jul 31, 2020 0
Adobe Employee ,
Jul 31, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/prototype-unable-to-record-video-in-xd-on-mac/m-p/10858465?p...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Jul 31, 2020 0
New Here ,
Aug 03, 2020

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Hi Rishabh,

Thank you for your support, indeed I've recently updated the OS to Catalina. It's now solved. 🙂
I know that you're very busy developing all the awesome XD features but maybe you could add some kind of info/alert when the OS disables a feature?

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Aug 03, 2020 1
Adobe Employee ,
Aug 03, 2020

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Glad to hear it's working! And thanks for sharing the feedback, I will share it with the Engineering team. Feel free to reach out in case if you have any other questions or issues in the future.

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Aug 03, 2020 1