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Bug Report: "Switch Between Windows" Shortcut not working on Adobe XD under High Sierra

New Here ,
Aug 24, 2020

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As simple as the title gets: Cmd + ( ` ) / Cmd + ( ~ ) ain't working under high sierra to cycle between windows of opened files. Tried on other OSs, it works.

Double checked my keyboard layout, tried changing keyboard language layout, even tried installing key-modification software to virtually come up with a tilde on one key stroke - nothing.

Adobe XD Version 31.2.12.4 (Most recent as of 24-aug-2020)

Thanks in advance,
V

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Bug Report: "Switch Between Windows" Shortcut not working on Adobe XD under High Sierra

New Here ,
Aug 24, 2020

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As simple as the title gets: Cmd + ( ` ) / Cmd + ( ~ ) ain't working under high sierra to cycle between windows of opened files. Tried on other OSs, it works.

Double checked my keyboard layout, tried changing keyboard language layout, even tried installing key-modification software to virtually come up with a tilde on one key stroke - nothing.

Adobe XD Version 31.2.12.4 (Most recent as of 24-aug-2020)

Thanks in advance,
V

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Aug 24, 2020 0
Adobe Employee ,
Aug 25, 2020

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Hi there,

 

Sorry to hear you are unable to switch between windows using keyboard shortcut on high sierra. We checked at our end and it is working fine. Could you please check if the keyboard has all the access as shown in the screenshot below?

Screen Shot 2020-08-25 at 8.44.29 AM.png

 

Let me know if that helps.

 

Thanks,

Harshika

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Aug 25, 2020 0
New Here ,
Aug 30, 2020

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Hello Harshika,

Thanks for your reply. 

I applied these permissions and, unfortunately, nothing changed. I also tried with different keyboard layouts. Nothing.

Please let me know if you have any further advice.
Thanks in advance
V

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Aug 30, 2020 0
Adobe Employee ,
Sep 07, 2020

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Sorry for the delay in response. Would you mind updating XD to 32.2 version and let us know if that helps?

 

Thanks,

Harshika

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Sep 07, 2020 0
New Here ,
Sep 08, 2020

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Hello Harshika,

Thanks for your response. I just updated XD and tested again.

Unfortunately, the issue is still there.

Thanks in advance
V

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Sep 08, 2020 0
Adobe Employee ,
Sep 14, 2020

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Hi there,

 

That's strange. It looks like something else is causing the issue. Could you please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can look into the machine?

 

Please check if any antivirus or firewall settings is causing the issue.

 

Thanks,

Harshika

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Sep 14, 2020 0