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Bug - Xd Crashes and quits unexpectedly on Windows

New Here ,
Aug 27, 2020

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I still get crashes working with Xd on windows from time to time where the application just quits. The problem is intermittent and I don't have more data on circumstances leading up to it at the moment, but will update the issue if I spot this happening again.

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Crash on windows, Data loss

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Bug - Xd Crashes and quits unexpectedly on Windows

New Here ,
Aug 27, 2020

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I still get crashes working with Xd on windows from time to time where the application just quits. The problem is intermittent and I don't have more data on circumstances leading up to it at the moment, but will update the issue if I spot this happening again.

TOPICS
Crash on windows, Data loss

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Aug 27, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi Pete,

 

Sorry to hear about the trouble. Could you please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

If there is no pattern for the crash and it's happening randomly I'd recommend uninstalling the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

And then re-installing the application and check if that helps.

 

Regards

Rishabh

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