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C-type headphone not working when Adobe XD is open

New Here ,
Oct 14, 2019

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My C-type headphone stop working when open Adobe XD, checked in system preferences>sounds. Disappeared from output list. All other applicaions working fine without interruption with C-Type headphone. Waiting for long time to get it fixed by XD team please.

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C-type headphone not working when Adobe XD is open

New Here ,
Oct 14, 2019

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My C-type headphone stop working when open Adobe XD, checked in system preferences>sounds. Disappeared from output list. All other applicaions working fine without interruption with C-Type headphone. Waiting for long time to get it fixed by XD team please.

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Other, Product issue

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950

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Oct 14, 2019 0
Adobe Employee ,
Oct 14, 2019

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Hi there,

 

We are sorry to hear you're facing trouble using C-type connector while Adobe XD is open. However, could you please try disconnecting all other devices from this machine and restart the machine and then try to connect again?

 

We would also request if you have other machine, please try connecting the same headphones while XD is open and share the results with us. 

 

Thanks,

Harshika

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Oct 14, 2019 1
New Here ,
Oct 16, 2019

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Dear Harshika, I have checked at my end and let me explain you. Step 1 - Connect any C-Type headphone with MacBook Pro working fine, checked in System Preferences > Sounds > Output. Device showing as output source Step 2 - Open Adobe XD, C-Type headphone not working and disappeared from Sound Output device list. Step 3 - Quit Adobe XD, C-Type headphone is now working and appears in Sound Output device list. Kindly check at your end and give it a try. MacBook Pro and Adobe XD are update to latest till today. If you may require further information, please feel free to contact me. Regards, M Amin Khadmi

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Oct 16, 2019 0
New Here ,
Dec 11, 2019

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Hello Amin,

Have you found a solution to this problem? I am experiencing this exact problem since 2 hours ago! It's super annoying. Let me know, thanks!

Cheers,

Boyan

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Dec 11, 2019 0
New Here ,
Dec 11, 2019

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Hi Boyan,

My friend i have submitted video with details to adobe support to fix this issue. Still no update from them on it and I finally bought analog jack headphone.

 

sorry to hear about you.

 

Regards,

Amin

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Dec 11, 2019 0
New Here ,
Dec 11, 2019

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Hi Amin,

Shame to hear that man, I am abroad and my analog headset broke down haha! Well, guess I'll have to sit this one out for now then. Thanks for the time!

Greetings,
Boyan

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Dec 11, 2019 0
Adobe Employee ,
Dec 12, 2019

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I am checking with the team for an update. Will post here as soon as I have anything to add.

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Dec 12, 2019 1
New Here ,
Apr 20, 2020

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Wrong thread

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Apr 20, 2020 0
New Here ,
Apr 20, 2020

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This issue still persists with the latest version of XD.  Can we please can an update on this?

 

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Apr 20, 2020 0
New Here ,
Jul 21, 2020

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Any update here?

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Jul 21, 2020 0
New Here ,
Jul 21, 2020

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I have same problem with this. I hagve Macbook Pro 2018.

 

- The c-type headphone stop work when I open XD

- The headphones works directly when I close XD

- The headphones works great in another Macbook

 

Please reply the solution on this.

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Jul 21, 2020 0