Can someone please help me? ERROR CODE 50 / Can't sync files to adobe cloud

New Here ,
Feb 16, 2021 Feb 16, 2021

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I tried 

  1. Reinstall creative cloud using adobe cc removal tool
  2. sign out and sign in again 
  3. Update XD

 

Screenshot 2021-02-17 100634.png

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correct answers 1 Correct Answer

Adobe Employee , Mar 04, 2021 Mar 04, 2021
Hi Dhanuska,   We understand your frustration and thanks for sharing the logs. I know you have tried most of the troubleshooting steps. It would be really helpful if you can try-  Uninstall XD. Quit Creative Cloud Desktop app and kill all related processes from Task manager. Restart the machine.Please try uninstalling and then reinstall Creative Cloud using the installer from adobe.com or from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html?   Let us kn...

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi Dhanushka,

 

We are sorry to hear that you are facing issue with Adobe XD. 

I will suggest you to follow the steps mentioned here (https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs).  I hope this will work.

 

Also kidnly let us know which XD and OS version you are using.

 

Thank you,

Abhishek Das(Adobe XD Team)

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Thank you for replying to me. Here  XD and OS versions that I'm using 

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Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

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Hi,

 

Thank you for giving the details.

Kindly let us know if the above mentioned steps worked for you. 

If not then please collect the logs using Log Collector Tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and send the logs to us. You can attach the logs here.

 

Thank you,

Abhishek Das(Adobe XD Team)

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New Here ,
Mar 04, 2021 Mar 04, 2021

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None of the methods didn't work for me.  Now local files won't load too.  It's been 3 hours still the same. File size 3.00 MB

 

Log  https://drive.google.com/drive/folders/1P6nSkBya8bi8WQuExpJqgy3oVY_pMM21?usp=sharing

 

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Dhanuska,

 

We understand your frustration and thanks for sharing the logs. I know you have tried most of the troubleshooting steps. It would be really helpful if you can try-

  1.  Uninstall XD.
  2.  Quit Creative Cloud Desktop app and kill all related processes from Task manager.
  3.  Restart the machine.
  4. Please try uninstalling and then reinstall Creative Cloud using the installer from adobe.com or from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html?

 

Let us know if that helps.

 

Thanks,

Harshika

 

Th

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Hi Harshika,

I try the all methpords that you have mentions above, and I used the Creative_Cloud_Set-Up.exe to uninstall too. What can I do now? 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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It's me from Neel5FAB (Company profile)

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Sorry for the delay in response. If you're still experiencing the issue, would you mind connecting with us directly using this link: https://helpx.adobe.com/contact.html so that we can drill down more on the issue?

 

Thanks,

Harshika

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