Highlighted

Can't access my file. XD is showing a (Error 86)

New Here ,
Nov 11, 2020

Copy link to clipboard

Copied

Hello, 

 

I'm trying to open an XD document I created a year ago. However, when I'm trying to access it, XD sends me Error code: 86. Now I've tried uninstalling creative cloud and uninstalling XD, and I continue to receive these messages. Is there anything I could do to remedy this problem? Screen Shot 2020-11-11 at 10.45.41 AM.png

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't access my file. XD is showing a (Error 86)

New Here ,
Nov 11, 2020

Copy link to clipboard

Copied

Hello, 

 

I'm trying to open an XD document I created a year ago. However, when I'm trying to access it, XD sends me Error code: 86. Now I've tried uninstalling creative cloud and uninstalling XD, and I continue to receive these messages. Is there anything I could do to remedy this problem? Screen Shot 2020-11-11 at 10.45.41 AM.png

Views

83

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 11, 2020 0
Adobe Employee ,
Nov 11, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Will it be possible for you to share the actual file and the system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so that we can check that on our end? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with me through DM.

 

Note: Please add this discussion link in the DM.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 11, 2020 0