Can't connect the internet to specific XD file

New Here ,
Mar 12, 2021 Mar 12, 2021

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Hey folks,

I'm facing an issue about internet connection. Specific XD document can't connect to the internet (document is disconnected). Is there any ways to manually connect or something?

I've tried unninstalling XD nothing changed tho

Thanks in advance 🙂

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Adobe Employee ,
Mar 14, 2021 Mar 14, 2021

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Hello Nika,

 

Sorry for the issue. Could you please check your cloud storage by clicking on cloud icon in Creative cloud.

Are the local changes saving inspite of disconnected cloud icon ?

And provide info like Xd and OS version. 

Could you please share short clip of how Xd cloud file is working and Creative cloud.

 

Regards,

Anita Subedi

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi Nika,

 

We would like to follow up on your issue. Are you able to resolve the connection issues with XD file? Please feel free to update the discussion if you need further assistance from us. If your issue is resolved, we would like to know your resolution steps if you can share.

 

Thanks,

Harshika

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