Can't create nor save a document on Adobe Creative Cloud (Error: 3623)

[Ferdi342]

As the title says I can't create nor save a document in Cloud in Adobe XD.

As soon as I open a new fresh document on Adobe XD or I try to save an existing one (to the cloud) the following error pops in:

I clicked the "here" link which leads me to: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html​ but following the steps don't solve the problem.

My Adobe Creative Cloud Application is up to date with the version 4.8.1.435 and Adobe Creative Cloud Sync with 4.2.1.51, and the same for Adobe XD.

I already tried uninstalling and reinstalling both Adobe Creative Cloud and Adobe XD. I really don't know what else I can try.

Thanks!

[cmgap]

Is this  on a mac or windows laptop or desktop? What is the version of the OS?

[Ferdi342]

Hi cmgap, thanks for answering.

My OS is Windows 10 running on a desktop computer.

[Preran]

Thank you for taking care of the initial troubleshooting. If you have followed the steps in the document and are still facing this issue, we will need to investigate further. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message click my profile picture and use the Message button.

Thanks,

Preran

[martino4138214]

Hi!

XD always shows Can't create document error 3623 when opening a new document

I have tried reinstalling adobe XD and the following stuff:

Issue saving xd files to creative cloud

[Atul_Saini · Accepted solution]

Hi there, 

Sorry to hear that you're getting "Error 3623, Can't create document". Please check the solution mentioned on this thread (https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/td-p/10699520). It's a different error, however, the steps should help you fix this problem. 

Thanks,

Atul_Saini