Can't download some of assets in the shared link

New Here ,
Jul 10, 2020 Jul 10, 2020

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Hello,

I'm using Adobe XD for 2 years and with my new project i have some issues about assets. I'm working on big project. So i have so much screen. Some of assets can downloadable with shared link. But some of them cant downloadable. I connected every screen each other. My operation system is Windows 10 with latest update.
Photo 1 - Prototype summary

aydeniz_1-1594397182785.png



Photo 2 - Downloadable Asset SS

aydeniz_2-1594397332003.png


Photo 3 - Not Downloadable Asset

aydeniz_3-1594397521719.png

 


Photo 4 - Not Downloadable Asset, Export Settings

aydeniz_4-1594397599570.png

 

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Import and export, Missing feature, Share or publish

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correct answers 1 Correct Answer

Adobe Employee , Jul 14, 2020 Jul 14, 2020
Hi There, Sorry to have to face this issue. May be this can be network issue. As you are telling you tried restarting XD, creating new link, updating link does not help. For more help i suggest you to contact Contact Customer Care. Please find below link generated by me :- Deleted Thanks, Vertika Gupta Adobe XD

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi There,

Sorry to hear that.

Are you seeing this issue after updating the link?

Are this issue file specific or with everyfile?

Can you please share the file with me (Email ID by clicking on name) .

 

Thanks,

Vertika Gupta

Adobe XD

 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Hello Vertika,
Thanks for your answer. Yes im seeing this issiue after updating the link or with creating the new link. This issue is started with this project. I'm designing iOS and Android versions separately because of the system patterns. Some of asset cant downloadable in iOS version as like my Android version design.

I sent the links with PM. I couldn't find your e-mail adress actually.

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi,

Thank you sharing link, Can you share file with me.

 

Thanks, 

Vertika Gupta

Adobe XD

 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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I sent the download link of file. I can't see your e-mail adress in your profile. :')

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi, 

Thank you for responding, I received the file.

Will check the issue in file and update you.

 

Thanks, 

Vertika Gupta

Adobe XD

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Hi Vertika,

Thank you! I'm waiting for it.

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi,

Thank you for the info.

I tried to reproduce the issue from my end, but i am getting assets on web on artboard which you have shown in screenshot.

Can you try by closing the XD and try again, if it get resolve.

Please check whether your creative cloud is sync or not.

or get in touch Contact Customer Care with they will help in resolving or they will open a ticket for you.

 

Thank you,

Vertika Gupta

Adobe XD

Adobe XD

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Hi Vertika,
Its didn't work for me. I created new link and i have latest version of all Adobe softwares. 

aydeniz_0-1594743002595.png


As i guess you looked wrong screen for assets. You could follow this path: Hesaplarim - Back Button - Ders Etkinliği - Create Button (Plus @Navigation) - Sınıf Ödevi - 9/A - Almanca. And you gonna come to the "Teslim Tarihi" screen. I created new link and couldn't see assets again. Could you try this for me with your link? I uploaded a video about my problem. And summary of the path. Thank you!

 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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And could you send me the link which is you created for my work? I want to look at it

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New Here ,
Jul 14, 2020 Jul 14, 2020

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And as i saw, its not uploading all of my prototype connections. I guess its problem with upload. I have 60Mbit download speed and 6Mbit upload speed. 

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Hi There,

Sorry to have to face this issue.

May be this can be network issue. As you are telling you tried restarting XD, creating new link, updating link does not help. For more help i suggest you to contact Contact Customer Care.

Please find below link generated by me :-

Deleted

 

Thanks,

Vertika Gupta

Adobe XD

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New Here ,
Jul 14, 2020 Jul 14, 2020

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As i saw you exported it for Web. Not for Android or iOS but thank you for your help. I will contact with Customer Care.

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Could you delete that link and my design files please?

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Adobe Employee ,
Jul 14, 2020 Jul 14, 2020

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Done.

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New Here ,
Feb 02, 2021 Feb 02, 2021

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I am having the same problem. Only some assets are available for download. This problem is new; it started in the last few weeks (sorry don't know exactly what version). I have triple confined the images are selected for download. I deleted and readded images and still they do not show up for download. I even saved the file as a local document, instead of a cloud document, and created a new link and the same problem.

 

Are there any solutions, the dev team needs the images?

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Facing the same problem. While sharing the link with Developers, Clicked on incude downloadable assets, but it has stopped creating images as assets. Out of my 12 pages, each page is linked and has several images. But only 2 images were available for download. this issue has started after recent updates. Developers have to acces main file to export each asset form the open file. Most developers are not very used to operating open file and this has made it dfficult to give handoffs. 

 

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Explorer ,
Apr 01, 2021 Apr 01, 2021

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Same problem here. I updated my link spefic for developers and devs not able to download all assets. Only few are available for downloading. Please check the problem and make sure all assets all downloadable. It is very frustrating now. I was looking for this feature so I paid the subscription.

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New Here ,
May 25, 2021 May 25, 2021

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I have the same problem now after I get the latest XD update 40.1.22.3. Please fix it, it is so frustrating and slows down the work progress.

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New Here ,
May 27, 2021 May 27, 2021

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I'll add myself here, I'm unable to download assets marked for export as well. This has worked previously for years. The assets tab in the web view simply isn't there for marked items.

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New Here ,
May 27, 2021 May 27, 2021

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LATEST
quote

I'll add myself here, I'm unable to download assets marked for export as well. This has worked previously for years. The assets tab in the web view simply isn't there for marked items.


By @PatrickGreen23

 

So I just created a new Share link, made sure I clicked the "Downloadable Assets", and I am now able to download what I wasn't able to previously using the new link.

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