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can't drag and drop any file into adobe XD

Community Beginner ,
Nov 05, 2019

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Hi, this problem started suddenly and I have this problem for several weeks, updating windows and xd didn't help I even clean installed adobe XD but i still can't drag any image into xd it simply turns cursor into error symbol but I don't have this problem in any other adobe product only xd is broken and it's useless without drag and drop please help, XD is the only ux design program that I'm comfortable with.

 

Correct answer by agent13 | Community Beginner

I uninstalled adobe creative cloud and XD, then I downloaded an older version of xd from another site and installed it in another drive instead of C drive and it fixed it! there was a problem either with creative cloud or maybe it had permission problems since it was installed in WindowsApps by default. thanks for your help anyway.

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Desktop, Product issue

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can't drag and drop any file into adobe XD

Community Beginner ,
Nov 05, 2019

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Hi, this problem started suddenly and I have this problem for several weeks, updating windows and xd didn't help I even clean installed adobe XD but i still can't drag any image into xd it simply turns cursor into error symbol but I don't have this problem in any other adobe product only xd is broken and it's useless without drag and drop please help, XD is the only ux design program that I'm comfortable with.

 

Correct answer by agent13 | Community Beginner

I uninstalled adobe creative cloud and XD, then I downloaded an older version of xd from another site and installed it in another drive instead of C drive and it fixed it! there was a problem either with creative cloud or maybe it had permission problems since it was installed in WindowsApps by default. thanks for your help anyway.

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Desktop, Product issue

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381

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Nov 05, 2019 0
Adobe Employee ,
Nov 05, 2019

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Hi  Agent13,

 

Sorry that you're unable to drad images to XD. We'd love to help you with this, please share the format and soruce of the image that you are trying to drag to XD. 

I am able to drag images from desktop and browser to XD and it works fine. I tried to drag it to both an object and to pasteboard. 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

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Nov 05, 2019 0
Community Beginner ,
Nov 06, 2019

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I can't drag and drop any file including jpg, png and svg from any location however using "import" from menu works fine but I want to drag abd drop files since it's much easier

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Nov 06, 2019 0
Adobe Employee ,
Nov 06, 2019

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Alright, that's strange, would you mind sharing your OS version which you are using at the moment? I'd also recommend using a different machine or a new user account. 

 

Thanks, 

Atul_Saini

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Nov 06, 2019 0
Community Beginner ,
Nov 06, 2019

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my os is windows 1803, xd didn't have this problem on this very same version just suddenely  drag and dropped stopped working when i was working on a project! then even uninstalling and using different files and creating new project didn't fix it. that's indeed very strange. even that registry fix with changing LCA (or something similar) to 0 or 1 didn't fix it.

xd is ok on my brother's pc

but the problem is present in other user account on my pc

 

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Nov 06, 2019 0
Adobe Employee ,
Nov 06, 2019

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Hi Agent13,

 

Thanks for narrowing it down and sharing the steps that you have covered. Looking at the situation I'd recommend 1:1 assistance. You can get in touch with our tech support team directly using this link: -  https://helpx.adobe.com/contact.html. Use the chat button (bottom-right corner) on the page to get started. 

 

Feel free to update this discussion on case you need further assistance. 

 

Thanks,

Atul_Saini

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Nov 06, 2019 0
Community Beginner ,
Nov 08, 2019

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I uninstalled adobe creative cloud and XD, then I downloaded an older version of xd from another site and installed it in another drive instead of C drive and it fixed it! there was a problem either with creative cloud or maybe it had permission problems since it was installed in WindowsApps by default. thanks for your help anyway.

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Nov 08, 2019 0