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Can't drag and drop images into XD on MacOs 10.14.6

New Here ,
Sep 25, 2019

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Hi All,

 

I have the latest version of Adobe XD and amd running MacOS 10.14.6 and I can't seem to drag and drop images from the Adobe creative cloud library.  I tried with SVG files and .AI files.  I've searched thoroughly through the forum and can't find any mac user with this issue for 10.14, only users of the Catalina Beta which I'm not running.


I installed Adobe XD a couple of months ago and used it infrequently.  I don't know if this problem was there the entire time or if this is a new issue due to an update, as I only tried to drag and drop images today.

 

Does anyone know what I can do?  I see the recommendation to Windows users of updating the graphic drivers but I'm on a Mac and I don't think this applies given Macs update this for you and my system is fully updated.

 

Thanks,


Gabriel

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Can't drag and drop images into XD on MacOs 10.14.6

New Here ,
Sep 25, 2019

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Hi All,

 

I have the latest version of Adobe XD and amd running MacOS 10.14.6 and I can't seem to drag and drop images from the Adobe creative cloud library.  I tried with SVG files and .AI files.  I've searched thoroughly through the forum and can't find any mac user with this issue for 10.14, only users of the Catalina Beta which I'm not running.


I installed Adobe XD a couple of months ago and used it infrequently.  I don't know if this problem was there the entire time or if this is a new issue due to an update, as I only tried to drag and drop images today.

 

Does anyone know what I can do?  I see the recommendation to Windows users of updating the graphic drivers but I'm on a Mac and I don't think this applies given Macs update this for you and my system is fully updated.

 

Thanks,


Gabriel

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Adobe Employee ,
Sep 26, 2019

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Hi Gabriel,

 

We are sorry to hear that you're facing trouble using Adobe XD. I would like to know if you are able to drag and drop the JPG and PNG files in XD?

 

Also, could you please try importing the images?

 

Let us know if that helps.

 

Thanks,

Harshika

 

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New Here ,
Sep 30, 2019

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Hi Harshika,

 

So I went to test your idea and jpg and other files work when I dowload them into my downloads folder and then drag, however, I'm now finding that I can all drag items from the assets folder and my original problem is resolved, so I'm not sure what changed.  I do have my XD on auto-update but I don't recall seeing an update come through. Anyway it is working now, thanks!


Gabriel

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Adobe Employee ,
Oct 01, 2019

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We are glad to hear you're back on track, Gabriel. Please feel free to reach out to us in the future for any query related to Adobe XD. We would be happy to help.

 

Thanks,

Harshika

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