Can't drag images into XD when image/folder is in a different Mac OS 'Space'

[stephenm14622013]

Mac OS Catalina = 10.15.17

XD version = 34.0.12.33

This issue occurs on exisiting files and new files (every file I have).

Just getting around to reporting this now but I've encountered the issue for several months and just learnt to live with it - but thought I should report. This did work but has obviously been lost during an update somewhere along the line. I'm pretty sure when the issue occurred, I rolled back a version and it worked ok. So it was definitely lost in an update.

At first I thought this was permissions to XD but now it looks like if I have my XD on screen and open a folder (in the same Space) the dragging/dropping of images works fine.

However if I have the folder containing images in a different Mac 'Space' it's impossible to add the image into the document. For example, having a shape (rectangle) create and then dragging an image (from another Space) into XD.

Has anyone else encountered this issue, is it a known bug?

Thanks,

Steve

[HARSHIKA_VERMA · Accepted solution]

Hi Steve,

Sorry to hear you are unable to drag drop images into XD. Are you started to experience the issue after the XD latest update? Could you please check this post: https://community.adobe.com/t5/adobe-xd/design-unable-to-drag-and-drop-images-into-adobe-xd-on-windo... and see if that helps? Is it possible for you to record a video of the issue and share with us for better understanding of the workflow?

We will try our best to help.

Thanks,

Harshika

[stephenm14622013]

Hi Harshika,

I will try to record a video asap of the issue. It has been an issue for several months. It worked earlier this year (Feb) but not since April (approx). I think the problem is the same as in that post but I think mine is more specific as it's Mac rather than Windows.

I can perform the action. But only if the Finder window is on the same screen (Mac Space) that the XD document is using. Otherwise it won't work.

Thanks,

Steve

[stephenm14622013]

Went to record a video but this seemed to be resolved. I'll monitor over the next few days though as I've had this before (thinking it was resolved) then all of a sudden it wasn't.

Can't seem to replicate at the moment though - so figured crossed! Will update asap!

[stephenm14622013]

I'm not sure of the best way to share a video on here so I've uploaded it to WeTransfer. If you need something else, just let me know!

https://we.tl/t-jAgUHDsWZs

As you can see in the short video, I can drag a file from my desktop into XD and onto a shape and the image appears. However if I drag the same image to the same XD but from another 'Space', it will not drop.

This is the problem I've been encounring for a while now. To confirm, this happens on old (previous working) XDs and newly created XD files. It was introduced in an update earlier in the year.

This hinders me a bit as I have my XD (or Photoshop) in a 'Space' then my files in another which makes it easy to navigation and drag/drop files without needing to rearrange windows and/or have too much in one 'Space'

Thanks!