Can´t edit a text box

New Here ,
Jun 11, 2018 Jun 11, 2018

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Captura de pantalla 2018-06-11 a la(s) 12.36.22.png

Hi! I've been working on Adobe XD for a while now and this had never happened before. Every time I tried to edit the text box the text dissapears just as in the image and I have trouble editing. I already uninstall the program, turn off the computer, change the version and nothing seems to work. Can someone help me out?

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Hi Yadira,

Can you try updating the graphic drivers on your computer by visiting the manufacturer's site and let us know if you are still facing this issue?

Thanks,

Preran

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New Here ,
Jun 11, 2018 Jun 11, 2018

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Just updated them and still have the same problem. Here is a video of what it does.

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Adobe Employee ,
Jun 11, 2018 Jun 11, 2018

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Just to be sure, are you on the latest version of Adobe XD? Also, what's the OS you are running XD on, and its version?

Thanks,

Preran

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New Here ,
Jun 11, 2018 Jun 11, 2018

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I'm working on the latest version of XD in macOS High Sierra Version 10.13.5.

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Jun 11, 2018 Jun 11, 2018

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Thanks for the info, I have reached out our team for further investigation.

Meanwhile can you please the suggestion given by Preran, i.e. updating the graphic drivers?

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Adobe Community Professional ,
Jun 11, 2018 Jun 11, 2018

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Things don't really work that way on Mac. He is on the latest release version of macOS, and so is bound to be up to date with video drivers.

One thing in the video that seems odd though is that when you select a text object you should get the resize circle at the bottom of the rectangle. That does't seem to be appearing.

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Jun 11, 2018 Jun 11, 2018

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I have found that a bug has already been logged for this issue, however till now it only appeared in Windows and this is the first time ever reported on Mac.

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New Here ,
Jun 12, 2018 Jun 12, 2018

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What do you recommend me to do?

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Jun 12, 2018 Jun 12, 2018

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I am checking with our team, and as I said that a bug has already been logged means we are working for a fix, however can't give any definite workaround.

Will update you with our further finding or solution if found.

Are you selecting the text with your mouse/track pad? Can you please try doing the same with keyboard let me know if works.

Regards,

Ankush

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New Here ,
Jun 12, 2018 Jun 12, 2018

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I tried with the keyboard and also doesn't work. Thanks for the help! I'll wait for your response.

Have a good day.

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Jun 11, 2018 Jun 11, 2018

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Hey Yadira,

If i understand you question correctly, the text become blank when you select it for editing, correct?

Does it happen in any new or existing only?

Could you please take a video grab of your issue so we can study better what exactly is causing the issue?

Regards,

Ankush

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I have the same issue.. And it's a major problem we need a solution Adobe team.. I'm editing my text outside Adobe xd and it's taking a lot of time pleeeease help

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New Here ,
Jun 11, 2018 Jun 11, 2018

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