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Can't export prototype link - stops at 50%

New Here ,
Nov 17, 2017

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I cannot complete a prototype export for a link. Repeatedly going to 50% and stopping.

I solved the same problem. One of the graphics is a very extensive path. After finding and deleting this graphic it has worked again

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Can't export prototype link - stops at 50%

New Here ,
Nov 17, 2017

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I cannot complete a prototype export for a link. Repeatedly going to 50% and stopping.

I solved the same problem. One of the graphics is a very extensive path. After finding and deleting this graphic it has worked again

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Nov 17, 2017 0
Adobe Employee ,
Nov 17, 2017

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We're currently experiencing an outage that is preventing the upload of prototypes and comments. For more details: status.adobe.com

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Nov 17, 2017 1
New Here ,
Nov 18, 2017

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We too are experiencing this issue (i.e. sharing stopping at 50%).

The outage has now been ongoing for two days and is impacting our business as we were due to share designs with a partner on Friday.

The Adobe system status page linked to above is of little use as it gives only the minimum of information. We need information to decide whether we should be undertake work to get our designs to our partners in a different way. If Adobe was able to answer the following questions it would be useful:

1. Do you have any information on expected timescales for a resolution of this issue?

2.  Do you have any workarounds for sharing interactive prototypes?

Thanks.

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Nov 18, 2017 1
Explorer ,
Nov 18, 2017

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Yes, here we have the same trouble uploading: it stops at 50% with error 44.

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Nov 18, 2017 0
Explorer ,
Nov 18, 2017

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Adobe, please answer: we are on a tight client-schedule. Come on: XD is now commercial software!

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Nov 18, 2017 0
New Here ,
Dec 04, 2017

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  • This appears to still be on going, any news?

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Dec 04, 2017 0
New Here ,
Dec 05, 2017

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Yeah its still happening.

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Dec 05, 2017 0
New Here ,
Mar 19, 2018

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Please help me. Its still happening to my documents even with just 8 artboards

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Mar 19, 2018 0
New Here ,
May 30, 2018

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I`m experiencing this issue today

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May 30, 2018 0
New Here ,
Jun 15, 2018

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Same today ...

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Jun 15, 2018 0
Adobe Employee ,
Jun 18, 2018

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Hi everyone,

In case you are still not able to publish your prototype or its stuck at 50%, I would request you all to sign out and sign in to Adobe XD and feel free to share the results.

Thanks,

Atul_Saini

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Jun 18, 2018 0
Explorer ,
Jun 19, 2018

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I'm still experiencing this issue after signing out and back in. All existing prototype links work fine, but any that were created or updated today first get stuck at 50%, then finish abruptly without the "Link updated" confirmation in XD. The links themselves give "Unknown error" feedback in the browser and can no longer be opened.

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Jun 19, 2018 0
Community Beginner ,
Jun 19, 2018

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I am experiencing the same issue after updating today. XD says "Updating public link..." and pauses on 75% for a long time. When it finishes and i go to check the link i see this:

Unknown error. Please try again later.

and this in the error console:

please help. I need these links working today.

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Jun 19, 2018 1
Community Beginner ,
Jun 19, 2018

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this did not resolve my issue

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Jun 19, 2018 0
New Here ,
Jun 19, 2018

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Issues with prototype here after update, large prototypes aren't loading and smaller ones load with parts missing, logged in and out of CC and also restarted machine still broken 

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Jun 19, 2018 1
Jun 19, 2018

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Hello everyone,

Apologies for the inconvenience.

We're seeing some issues with sharing which we are tracking in this UserVoice issue: June 2018 release: "Unknown error. Please try again later" and missing artboards in shared prototype...

Please write your comments and share prototype links above which will help us tracking this publicly.

Regards,

Ankush

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Jun 19, 2018 0
Adobe Employee ,
Jun 19, 2018

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The issue with the outage has been taken care of. Can you retry and let us know if you are still facing this issue?

Thanks,

Preran

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Jun 19, 2018 0
New Here ,
Jun 19, 2018

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I am still experiencing this issue. It stops at 75%. I have updated XD and tried signing out/in of Adobe CC.

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Jun 19, 2018 0
Explorer ,
Jun 19, 2018

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The issue has been mostly resolved for me; links now update and display properly. If I'm not mistaken, the publish window used to tell you if your link was up-to-date with the current state of the document. It doesn't anymore, but that's a minor problem.

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Jun 19, 2018 0
Adobe Employee ,
Jun 20, 2018

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That's strange. If you are still facing this issue, can you send me your Adobe ID, location, and phone number over a private message? To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Jun 20, 2018 1
Community Beginner ,
Jun 20, 2018

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The issue seems to be resolved for me

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Jun 20, 2018 1
Adobe Employee ,
Jun 20, 2018

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Thank you for confirming, Dorothy. Glad to hear that you are all set.

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Jun 20, 2018 1
New Here ,
Jul 26, 2018

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Yesterday I was having troubles with updating a public link, it always got stuck on 50% and I eventually gave up. Then today i was checking out the link and it was actually updated...

However, I'm currently trying to publish another project and it's again stuck at 50%. I went to check my published links to see if the same weird issue would happen, but no luck, the new project is not there.

I've tried signing out and in again but it doesn't help either.

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Jul 26, 2018 0
Adobe Employee ,
Jul 26, 2018

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That's definitely strange. Can you see if any of the solutions in this doc helps? Troubleshooting sharing errors in Adobe XD

If it doesn't, or if none of those are related to your issue, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.

Thanks,

Preran

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Jul 26, 2018 1
New Here ,
Aug 02, 2018

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I'm having the same problem today. Stuck at 50% and has now left me with nothing to present at a meeting in an hour's time...

Tried logging out and back in and nothing changes.

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Aug 02, 2018 0
Adobe Employee ,
Aug 02, 2018

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Can you share the information I asked for? We will try to get in touch with you at the earliest.

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Aug 02, 2018 1
Adobe Employee ,
Aug 22, 2018

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Hello Everyone,

Thanks for being patient and cooperative with this. Can all of you please try to update XD to the latest version and let me know if you are still facing this issue? The latest version is Adobe XD 11.0.

Thanks,

Atul_Saini

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Aug 22, 2018 0
New Here ,
Sep 05, 2018

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Hello,

I though there was a bug too but there wasn't for me:

The updating or first sharing is still working unless the application seems to be stucked at 75%: the app progression bar stop at 75% then do some background stuff during a period (which could be long for some huge files) then upload the files to the server. During all this period (more than half an hour for the last prototype I shared) the progress bar was stucked at 75%. To be sure that sharing is working, you can check XD upload activity by installing a tool that show the download and upload activities (like Litle Snitch for exemple). After the upload is complete, the sharing window go back to the sharing options without any confirmation but all is ok. Hope it will help some of you.

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Sep 05, 2018 0
New Here ,
Sep 07, 2018

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Hello,

I already updatet to the newest version and I still have this problem. The upload stucks at 50%... It is realy urgent to get this link for our customer...

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Sep 07, 2018 0
Adobe Employee ,
Sep 10, 2018

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If you are still facing this issue, I suggest disabling your anti-virus or firewall temporarily to see if that works. If you still need assistance, please contact our tech support team using this link Contact Customer Care

Thanks,

Preran

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Sep 10, 2018 1
New Here ,
Dec 13, 2018

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I solved the same problem. One of the graphics is a very extensive path. After finding and deleting this graphic it has worked again

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Dec 13, 2018 0