Can't Install XD with error message about incompatibility windows version

New Here ,
Nov 10, 2020 Nov 10, 2020

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I was trying to install the adobe XD but got the message below.

羿帆5C87_0-1605081244888.png

 

However, I have updated to the newest version, really weird. 

 

Edition Windows 10 Home
Version 20H2
Installed on ‎7/‎3/‎2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0

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correct answers 1 Correct Answer

Adobe Employee , Nov 12, 2020 Nov 12, 2020
Hi there, Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html   Let us know if this helps or if you need any further assistance.   Regards Rishabh

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Adobe Employee ,
Nov 12, 2020 Nov 12, 2020

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Hi there,


Sorry to hear about the trouble. Could you please try the suggestion shared in this help article: https://helpx.adobe.com/xd/kb/adobe-xd-not-compatible-on-windows-machine.html

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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