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Can't open cloud document after update on laptop but not iphone

New Here ,
Apr 03, 2019

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I can't open the cloud version of my document om my iphone x.

"Update Adobe XD on iOS

This file was created with a newer version of Adobe XD. Tis version of the file format is incompatible. Please upgrade your version of Adobe XD to open this file."

However the appstore says i am up to date with updates. I installed the lasted update of Adobe XD on laptop today so it's the most recent one.

Iphone has version 17.0 which should be the same version.

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Can't open cloud document after update on laptop but not iphone

New Here ,
Apr 03, 2019

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I can't open the cloud version of my document om my iphone x.

"Update Adobe XD on iOS

This file was created with a newer version of Adobe XD. Tis version of the file format is incompatible. Please upgrade your version of Adobe XD to open this file."

However the appstore says i am up to date with updates. I installed the lasted update of Adobe XD on laptop today so it's the most recent one.

Iphone has version 17.0 which should be the same version.

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Apr 03, 2019 1
Adobe Employee ,
Apr 03, 2019

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Hi Lurreponken,

Sorry that you are unable to open the document on your iPhone X, would it be possible for you to share the document with me so that I can test it? I would send my email address via private message to you, please check your inbox.

I would also like to know if you are viewing it in the live preview from Cloud Document.

Thanks,

Atul_Saini

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Apr 03, 2019 0
Community Beginner ,
Apr 03, 2019

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Hi,

I am having the same problem.

This is the problem. The Mobile App and Desktop App are not synced as they are no longer the same version.

CC App Version - 18.01

Mobile App - 17.01

IMG_2321.PNG

IMG_2322.PNG

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Apr 03, 2019 1
New Here ,
Apr 03, 2019

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I'm having the same problem on my iPhone 8 plus (with the latest version of Adobe XD installed (version 17.0, build 2903)

I'm using Adobe XD 18.0.12.9 (Starter) on a MacOS system.

A workaround that i've found is connecting the phone to my laptop with a cable and then press "Live Preview" that seems to work. even after removing the cable I can do things.

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Apr 03, 2019 1
Community Beginner ,
Apr 03, 2019

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It is a work around but not what you are wanting to do if you potentially have a dodgy connection port

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Apr 03, 2019 0
Adobe Employee ,
Apr 03, 2019

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Hi, everyone! Sorry for the inconvenience. Unfortunately, the App Store hasn't pushed our app live yet, even though it was submitted as an update as a part of our launch. It's not something we control, but it should be available shortly.

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Apr 03, 2019 2
Community Beginner ,
Apr 03, 2019

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Fair enough!

Thank you for your swift response!

How long are we looking until the thing goes live, I have a presentation coming up shortly!

Using this app without having a cable plugged in and having to bring my laptop is quite essential!

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Apr 03, 2019 0
Adobe Employee ,
Apr 03, 2019

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I just heard from the team that the app just got updated in the App Store! Should be available for you now.

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Apr 03, 2019 2
Community Beginner ,
Apr 03, 2019

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I can confirm that

Thank you for your swift response!

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Apr 03, 2019 0
Adobe Employee ,
Apr 03, 2019

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You're welcome!

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Apr 03, 2019 2