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Can't open my file on the mobile app

New Here ,
Oct 15, 2020

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Hello,

I've been trying to open my xd file on the mobile app on an android phone.

When I upload the file on the cloud, it doesn't appear on the app's list (but some older files on the cloud do appear)

When I plug my phone with usb, nothing happens both on the mobile and desktop app...

The links won't open on the mobile browsers...

Can you halp me ?

Cheers!

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Bug, Publish online, Sync and storage

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Can't open my file on the mobile app

New Here ,
Oct 15, 2020

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Hello,

I've been trying to open my xd file on the mobile app on an android phone.

When I upload the file on the cloud, it doesn't appear on the app's list (but some older files on the cloud do appear)

When I plug my phone with usb, nothing happens both on the mobile and desktop app...

The links won't open on the mobile browsers...

Can you halp me ?

Cheers!

TOPICS
Bug, Publish online, Sync and storage

Views

140

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 15, 2020 0
Adobe Employee ,
Oct 15, 2020

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Hi there,

 

Sorry to hear about this. I have found a similar discussion(https://community.adobe.com/t5/adobe-xd/can-t-open-any-xd-document-in-mobile-app/td-p/10128403?page=...) on Adobe XD community. Please check if the suggestions provided help.

I am also moving this post to Adobe XD community for expert help.

 

Regards,

Ashutosh

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Oct 15, 2020 0
New Here ,
Oct 15, 2020

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Hey,

Thanks for you message. I went on the link you gave me, but I didn't find an answer...

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Oct 15, 2020 0
New Here ,
7 hours ago

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Hey, I still have the problem.

Anybody in your customer support can help me ???

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7 hours ago 0