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Can't open projects saved on the Cloud Documents in Adobe XD

Explorer ,
Feb 20, 2019

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Hey,

I'm trying to open a project saved on the Cloud Documents but an keeps poping-up with the following message "getSharedResourcesFilePath(): Could not load component: Code: 52".

I tried to see if there's any solution but the only thing that I saw was this. I've followed the steps that Nina Ramos suggested but the problem still remains...

Can anyone help me? Thank you!

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Can't open projects saved on the Cloud Documents in Adobe XD

Explorer ,
Feb 20, 2019

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Hey,

I'm trying to open a project saved on the Cloud Documents but an keeps poping-up with the following message "getSharedResourcesFilePath(): Could not load component: Code: 52".

I tried to see if there's any solution but the only thing that I saw was this. I've followed the steps that Nina Ramos suggested but the problem still remains...

Can anyone help me? Thank you!

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Adobe Employee ,
Feb 20, 2019

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Apologize for your experience. Thank you for trying the troubleshooting procedure mentioned in the link and posting your observations here.


For us to troubleshoot further, can you send us the log files using the information provided in this link? How to use the Creative Cloud Log Collector tool

I also suggest getting in touch with the tech support team directly using this link Contact Customer Care​ for further investigation.

Thanks,

Preran

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Explorer ,
Feb 21, 2019

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Hello Preran,

Unfortunately everytime that I try to contact the Tech Support through the Contact Customer Care as you mentioned, the chat is always closed. How can I send the log file?

Thank you

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Preran LATEST
Adobe Employee ,
Feb 21, 2019

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You can send me the log file over a private message. Upload the log file to a shared location such as Creative Cloud, and share the link with me. To send a private message, click my picture and use the Message button.

Also send me your Adobe ID, location, and phone number along with the URL of this post. I will check with tech support to get in touch with you for investigation.

Thanks,

Preran

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