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can't save my work in creative cloud

New Here ,
Sep 28, 2020

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Im trying to save my work in creative cloud and its not working. It won't let me click on the creative cloud file. I have been saving it for a while in creative cloud and now its not letting me do it

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can't save my work in creative cloud

New Here ,
Sep 28, 2020

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Im trying to save my work in creative cloud and its not working. It won't let me click on the creative cloud file. I have been saving it for a while in creative cloud and now its not letting me do it

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31

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Sep 28, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please try the steps shared below:

 

  1. Sign out of XD and Adobe CC Desktop app.
  2. Close CoreSync and all Adobe related processes from Task Manager/Activity Monitor.
  3. Sign back in on Adobe CC Desktop app and launch Adobe XD from there and check again if it works or not.

 

If this doesn't help, please share a few more details like:

 

  • A screenshot of the About XD info page.
  • The version of the Operating System.
  • Are you connected to a private network or a managed network like a work or school network?
  • Is there a cross sign on the cloud icon?

 

Regards

Rishabh

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