Can't see pins in design review mode

Explorer ,
Jul 24, 2020 Jul 24, 2020

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Hello, 

 

Some of my developers are unable to see pin location on Adobe XD screens while in design review mode. However, other developers can see them on the same file. I have confirmed with the ones who cannot see them that they are on the design review tab (not specs) and are in the split panel (not full screen). They can see the annotations on the right-hand side of the screen, but not where the accompanying pin is on the mock up.

 

Is there some sort of sharing setting that would affect this? Thanks!

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Adobe Community Professional ,
Jul 25, 2020 Jul 25, 2020

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Is there any specefic browser or it append for all brawser?

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Explorer ,
Jul 27, 2020 Jul 27, 2020

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All developers (both the ones who can see the pins and the ones who can't) are using Chrome.

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Adobe Employee ,
Jul 29, 2020 Jul 29, 2020

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Hi there,

 

Thank you for reaching out. Is it possible for you to share the links with us so that we can check at our end? Are those public links or private links? Is the owner of the file able to see the pins on the link?

 

We'll try our best to help you.

 

Thanks,

Harshika

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Explorer ,
Jul 29, 2020 Jul 29, 2020

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Hello!

 

I actually reached out directly to Adobe customer support yesterday and was able to resolve the issue by updating to the latest version of XD and updating the link specifically in design review mode. Thank you!

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