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Can't Share a project on Adobe XD

New Here ,
Dec 04, 2019

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Hi , 

 

Got this issue on only 1 project I'm working on... I already shared it last week, and now I want to update it with the changes I made 

But when I open the "Share" panel, it's empty. As if the project is locked or something... Anyone as the same issue ? 

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Can't Share a project on Adobe XD

New Here ,
Dec 04, 2019

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Hi , 

 

Got this issue on only 1 project I'm working on... I already shared it last week, and now I want to update it with the changes I made 

But when I open the "Share" panel, it's empty. As if the project is locked or something... Anyone as the same issue ? 

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Dec 04, 2019 0
Adobe Employee ,
Dec 04, 2019

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Hi,

Please provide us more details on specific file/ link.

 

1. Did you check existing link still available in "https://assets.adobe.com" ?

2. Verify the owner of the existing link and current user who trying to update are from the same user account ?

3. Is the same project file (or) a copy of original XD document ?

 

Thanks,

Muthukumar S

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Dec 04, 2019 1
New Here ,
Dec 05, 2019

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Hi Muthukumar, 

 

Thanks for your answer. 

The link is still available on assets.adobe.com

I'm the twner of the file and the one who is trying to update, so definitely the same adobe user account 

Same project... 

 

If you have any idea of what to do next, please let me know ! I already restarted XD and my computer and there is no pending updates 

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Dec 05, 2019 0
Adobe Employee ,
Dec 05, 2019

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Hi there,

 

We understand it could be frustrating for you and sorry for the trouble. Thank you for sharing the information asked by Muthukumar, we'd also like to know a few more details like-

 

  • What is the OS & XD version of your machine? 
  • Could you please try to copy everything from the prototype mode so that you have all your interaction copied and paste it into a new document & try to update changes?

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Dec 05, 2019 0
Adobe Employee ,
Dec 06, 2019

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We have seen this issue when there is a corrupt component in the XD doc. The team is working on this issue, and is hoping to fix it in a future update. Meanwhile, if you do not have too many components in your file, you can try removing them one by one to check for the corrupt one. 

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Dec 06, 2019 0
New Here ,
Dec 10, 2019

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Having the same issue, tons of components on this project to go thru it one by one. It's presentation time, hope for a bug fix asap. Thanks.

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Dec 10, 2019 0
Preran LATEST
Adobe Employee ,
Dec 10, 2019

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The issue is expected to be fixed in the next update. I am checking with my colleagues to see if there is a solution that can help meanwhile.

 

Thanks,

Preran

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Dec 10, 2019 0