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Can't share the complete project with a link, some artboards dont appear active

New Here ,
Dec 04, 2019

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When I try to share on the top it says premium, and some artboards appear gray.

Does someone know how to fix this. 

I pay a monthly subscription, so why doesn't it let me export it complete?

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Product issue, Share

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Can't share the complete project with a link, some artboards dont appear active

New Here ,
Dec 04, 2019

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When I try to share on the top it says premium, and some artboards appear gray.

Does someone know how to fix this. 

I pay a monthly subscription, so why doesn't it let me export it complete?

Topics

Product issue, Share

Views

326

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Adobe Employee ,
Dec 04, 2019

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Hi zitalopez,

We are sorry to hear you are facing trouble while sharing, Check whether all the art boards are connected from the home artboard, or else inter-connected from the home art board, and try to share it again.

 

Let us know if that helps.

 

Thanks, 

Ashwini M Hiremath

 

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New Here ,
Dec 04, 2019

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Thanks Ashwini, all the artboards are connected now, 3 artboards were fixed but 6 still remain gray and out of the share function.

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Adobe Employee ,
Dec 04, 2019

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 Thanks for the confirmation, Please share some more information,

Could you please send the short video.

 

Thanks,

Ashwini M Hiremath.

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New Here ,
Dec 04, 2019

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Do you want a screen recording of what is happening? The video from xd does work, what doesn't work is when I want to share the link. Attached is an image.

 

Prototype view

Screen Shot 2019-12-05 at 12.02.52 AM.png

 

Share view

Screen Shot 2019-12-05 at 12.02.40 AM.png

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Adobe Employee ,
Dec 04, 2019

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Based on the attached screen shot,Could you please check the grayed-out artboards are connected to directly/indirectly(inter-connected) from the home art-borad.

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New Here ,
Dec 04, 2019

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They are connected indirecty, because they are conected to the 4th artboard and this one is connected to the 2nd artboard, which is connected to the home artboard.

Screen Shot 2019-12-05 at 12.14.08 AM.png

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Adobe Employee ,
Dec 04, 2019

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Please provide one final screenshot by "active focus is set at Home artboard" and what kind of interaction has done from Home artboard to Second artboard

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New Here ,
Dec 05, 2019

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Sure, does this help?

 

Screen Shot 2019-12-05 at 7.12.18 AM.png

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Adobe Employee ,
Dec 05, 2019

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Thank you for attaching the screenshot, it hepls us alot, In prototype mode, select the home-artboard, and do Ctrl+A, then check for all the art-board connections from the home art-board and also inter-connections, We tried from our end, all the art-boards are getting published when the connections/interconnections are done from home-artboard.

 

Regards, 

Ashwini M Hiremath.

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