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I shared a document with a colleague. Now this document has been updated and I can no longer access it. Error reported is that I need to update to the current version - which is supposed to be 36.2.32.5.
I am currently on 36.1.32.5, but neither XD itstelf nor the Cloud app does show any available updates. They always say that I have the most recent version.
Is this kind of a bug as only one figure in the version number has changed?
Hi there,
It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html
Let us know if you need further assistance.
We would be happy to help.
Thanks,
Harshika
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Hi defaultfqhwa8gvbynt,
Thanks for contacting Adobe support.
Sorry to hear that you are facing update issue.
We will be needing some information from your side to help you in better way:
1. Your email address which you are using for Adobe XD
2. Please share the screenshot of Help -> About creative cloud
Please let me know above details so that we can help you at the earliest.
Thanks,
Nawneet
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Hi there,
It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html
Let us know if you need further assistance.
We would be happy to help.
Thanks,
Harshika
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I have tried all of these options but I can't open my colleagues XD file because my XD isn't the latest update.
Creative Cloud keeps telling me my XD is up to date.