Can't update to XD 36.2.32.5

[defaultfqhwa8gvbynt]

I shared a document with a colleague. Now this document has been updated and I can no longer access it. Error reported is that I need to update to the current version - which is supposed to be 36.2.32.5.

I am currently on 36.1.32.5, but neither XD itstelf nor the Cloud app does show any available updates. They always say that I have the most recent version.

Is this kind of a bug as only one figure in the version number has changed?

[NawneetG]

Hi defaultfqhwa8gvbynt,

Thanks for contacting Adobe support.

Sorry to hear that you are facing update issue.

We will be needing some information from your side to help you in better way:

1. Your email address which you are using for Adobe XD

2. Please share the screenshot of Help -> About creative cloud

Please let me know above details so that we can help you at the earliest.

Thanks,

Nawneet

[HARSHIKA_VERMA · Accepted solution]

Hi there,

It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

Let us know if you need further assistance.

We would be happy to help.

Thanks,

Harshika

[Eva25984347bwku]

I have tried all of these options but I can't open my colleagues XD file because my XD isn't the latest update.

Creative Cloud keeps telling me my XD is up to date.