Can't update to XD 36.2.32.5

New Here ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

I shared a document with a colleague. Now this document has been updated and I can no longer access it. Error reported is that I need to update to the current version - which is supposed to be 36.2.32.5.

I am currently on 36.1.32.5, but neither XD itstelf nor the Cloud app does show any available updates. They always say that I have the most recent version.

Is this kind of a bug as only one figure in the version number has changed?

 

Views

200

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Feb 18, 2021 Feb 18, 2021
Hi there,   It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html   Let us know if you need further assistance.   We would be happy to help.   Thanks, Harshika

Likes

translate

Translate

Translate
Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

Copy link to clipboard

Copied

Hi defaultfqhwa8gvbynt,

 

Thanks for contacting Adobe support.

Sorry to hear that you are facing update issue.

We will be needing some information from your side to help you in better way:

1. Your email address which you are using for Adobe XD

2. Please share the screenshot of Help -> About creative cloud

 

Please let me know above details so that we can help you at the earliest.

 

Thanks,

Nawneet

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Hi there,

 

It's been a while we haven't heard back from you. Are you still experiencing the issue? If so, then I would request you to please try the steps mentioned here: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

Let us know if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines