Can’t view CC files on Adobe XD mobile

New Here ,
Nov 09, 2019

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How do I transfer CC files to Cloud files on Adobe CC mobile app? 

I received a file on e-mail and Im trying to view it on XD mobile,

I have it stored on the creative cloud but cant seem to get it to adobe xd

 

any suggestions?

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How to, Missing feature, Product issue

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Adobe Community Professional ,
Nov 09, 2019

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Forgive the obvious question(s)... do you have the XD app installed on your phone? Which phone do you have?

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Azizi27 AUTHOR
New Here ,
Nov 09, 2019

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Yes got both Adobe XD and the Adove Creative Cloud apps latest versions 

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Adobe Community Professional ,
Nov 09, 2019

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Are you able to share the link  to the  published document?

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Adobe Employee ,
Nov 11, 2019

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It would help if you could share the link here. Just to be sure, the Adobe XD app is an app that has to be installed from the App Store. 

 

Also, this is what I understood. Let me know if that is correct.

  • You received a link to open a document.
  • You tried opening the link in a browser but you are not able to open it.

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elainecc LATEST
Adobe Employee ,
Nov 11, 2019

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Please note that CC Synced files cannot be viewed in the XD mobile app; they need to be saved as a cloud document within XD instead of Save As to the Creative Cloud sync folder.

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