Cancel my free trial XD

New Here ,
Feb 01, 2021 Feb 01, 2021

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Hello,

I used Adobe XD for around a month. At some point in order to use it I was forced to start using a paid plan. That was fine because there was free trial for 1 month and I needed less than that time to finish my work. Now I don't need Adobe XD anymore, for this reason I want to cancel that free trial that I have started around 2-3 weeks ago but I don't have such option anywhere. There isn't even information that I am on a trial. The pages for canceling plan are useless in my case I don't have these options shown there. (So please do not send me links  https://helpx.adobe.com/manage-account/using/cancel-subscription.html or https://helpx.adobe.com/contact.html ).
How to cancel this trial? Do I need to cancel my adobe account in general since I don't see any other way left?

Kind regards,
S.

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Adobe Employee ,
Feb 01, 2021 Feb 01, 2021

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Hi there,

 

Sorry to hear about the trouble. Please DM me your Adobe ID on which you have the trial activated. To send the DM, please click on my name and the send message. While sending the msg, please add this discussion link in the subject.

 

Regards

Rishabh

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New Here ,
Feb 03, 2021 Feb 03, 2021

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Hello, I signed up to a 7-day free trial on Sunday January 31st, and I would like to cancel it, but there's no "Cancel plan" button anywhere. Can I please have some help so I can cancel my plan? 

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

 

Thanks for reaching out. Please DM me your Adobe ID on which you have the trial activated. To send the DM, please click on my name and the send message. While sending the msg, please add this discussion link in the subject.

 

Regards

Rishabh

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