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Cannot change language back to English

Community Beginner ,
Feb 23, 2020

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Hi,

 

Recently I updated to the latest Adobe XD, and all works fine but the language is switched to Chinese. I can't switch back to English. Even the "Language" menu in Adobe XD is grayed out.

I run WIndows 10 with English as system language (though my secondary language is Chinese).

I have googled the issue and tried some of the solution, but none of them worked.

 

Some help may be vary appreciated.

 

Thanks!

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Cannot change language back to English

Community Beginner ,
Feb 23, 2020

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Hi,

 

Recently I updated to the latest Adobe XD, and all works fine but the language is switched to Chinese. I can't switch back to English. Even the "Language" menu in Adobe XD is grayed out.

I run WIndows 10 with English as system language (though my secondary language is Chinese).

I have googled the issue and tried some of the solution, but none of them worked.

 

Some help may be vary appreciated.

 

Thanks!

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Product performance

Views

1.3K

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Feb 23, 2020 0
Adobe Community Professional ,
Feb 23, 2020

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Can you list what you've already tried, otherwise people might post solutions you've already attempted.

The first one which comes to mind is have you uninstalled and reinstalled as a starting point?

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Feb 23, 2020 0
Community Beginner ,
Feb 24, 2020

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Thanks for your reply.

 

Some people referred that Adobe XD shows language the same as WIndows 10 system. But my WIndows 10 is already in English. And the solutions there seems to be outdated as some steps are not found with current WIndows 10 version.

I'v tried uninstall & reinstall XD, but nothing changed.

 

Btw, the "Default install language" setting in my Creative Cloud Deaktop is "English(International)".

 

Thanks!

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Feb 24, 2020 0
Adobe Employee ,
Mar 09, 2020

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Hello,
We have seen in some of the cases if the country associated with your account is China then Adobe XD will not allow changing the language of the Application. If you are a part of Enterprise subscription, then you may ask your Admin to change your country associated with your account to something else and check if that makes any difference.

Thanks,
Nikhil Gupta

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Mar 09, 2020 0
Community Beginner ,
Mar 09, 2020

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  1. Thanks.

 

So, what if I am not part of Enterprise subscription?

What are the considerations to forcing china accounts sticking to Chinese?

 

All I want to do is changing the app language. I don't understand why it is hard since it is supposed to be a very basic function.

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Mar 09, 2020 0
Adobe Employee ,
Mar 10, 2020

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Just to be sure, are you or are you not part of an Enterprise environment? If you are an individual user that is facing this issue, did you try going to the Help menu in XD and choosing Help > Language Settings to see if you are able to choose the language of your application from the menu?

 

Thanks,

Preran

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Mar 10, 2020 0
Community Beginner ,
Mar 10, 2020

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I'm not part of an Enterprise and I'm a individual user.

As in my first post, the Help > Language menu is grayed out so I cannot change it.

 

Thanks.

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Mar 10, 2020 0
Adobe Employee ,
May 21, 2020

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Hi Holmiu,

 

Sorry for the delay in response, would you mind sharing the screenshot of "About XD" box from the "Help" menu. This is going to help us to share appropriate information about your situation. 

 

Thanks,

Atul_Saini

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May 21, 2020 0
ismeleo LATEST
New Here ,
Jun 13, 2020

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I encountered the same problem and the option "Language" under the "Help" menu is disabled.

 

Below are the screenshots for troubleshooting:

 

Adobe XD Language Menu.pngWindows Language Settings.png

 

Region.pngUser Account.png

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Jun 13, 2020 0