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Cannot create net XD files (error message : '50')

New Here ,
Jan 17, 2019

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XD was working fine, and the next day i want to create a new file it doesn't work anymore.

Sometimes it freezes and i need to force quit it. And when it open a new file i get a error message that says: '50', and then it closes.

I already tried to re-install the app but the issues is still there.

Screenshot 2019-01-17 at 10.00.23.png

I hope someone can help me,

Thanks.

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Cannot create net XD files (error message : '50')

New Here ,
Jan 17, 2019

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XD was working fine, and the next day i want to create a new file it doesn't work anymore.

Sometimes it freezes and i need to force quit it. And when it open a new file i get a error message that says: '50', and then it closes.

I already tried to re-install the app but the issues is still there.

Screenshot 2019-01-17 at 10.00.23.png

I hope someone can help me,

Thanks.

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Adobe Employee ,
Jan 17, 2019

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Sorry to hear you're hitting this issue! Generally, Error 50 happens when something's wrong with one of the core components of Creative Cloud. Can you please check to see what version of Creative Cloud Sync you have installed? You can find this in the Creative Cloud Desktop app > ... > Preferences > Creative Cloud tab (IMPORTANT STEP) > Files subtab.

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New Here ,
Jan 17, 2019

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I am also facing same issue. Creative Cloud Sync version in mine is 4.1.1.32

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New Here ,
Mar 22, 2019

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I have the latest up to date version. Had the same issue in January.. it stopped with the next update and is once again giving me the same headaches. Can we please get this resolved.

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Preran LATEST
Adobe Employee ,
Mar 25, 2019

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To those of you that are still facing this issue:

Can you try the solutions posted by Nina in this link Error (sometimes "Error 50" message) when trying to save XD file to Cloud Documents – Adobe XD Feedb...​ and let us know if it helped?

Thanks,

Preran

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