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Cannot create new documents; no error message

Community Beginner ,
Dec 18, 2018

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Well, at least you an error message.

I get... nothing. Nothing happens when I click any of the sizes when creating a new document. Opening existing files works just fine... but I can't create anything new.

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Performance, Product issue

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Cannot create new documents; no error message

Community Beginner ,
Dec 18, 2018

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Well, at least you an error message.

I get... nothing. Nothing happens when I click any of the sizes when creating a new document. Opening existing files works just fine... but I can't create anything new.

Topics

Performance, Product issue

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2.1K

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Adobe Employee ,
Dec 19, 2018

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Sorry to hear you're hitting this issue! It's not related to the error 50 thing, so I'm branching off into a new discussion. Can you check your Creative Cloud Sync version? I'd also love to get the team to grab some logs from you so that we can tell what's going on. To get the CC Sync version, you should go to your Creative Cloud desktop application, select the ... from the corner, then select Preferences > Creative Cloud > Files.

Screen Shot 2018-12-19 at 5.22.07 PM.png

Also, someone else reported that they were able to get new documents to work if you open a local document, Save As a cloud document, and then return to the homescreen. Can you verify if that works or not?

-Elaine

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New Here ,
Dec 20, 2018

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Same problem.  I've already tried to reinstall without any luck.

Any update?

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Adobe Employee ,
Dec 20, 2018

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Hi,  alessandroMaculotti Can you confirm the version of Creative Cloud Sync (as my post requested above)?

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New Here ,
Dec 20, 2018

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Sure, 4.7.0.400

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Adobe Employee ,
Dec 20, 2018

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That's the number on the "General" tab. Can you go to the "Creative Cloud" tab?

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New Here ,
Dec 21, 2018

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Sorry about that! It's 2.4.3.114

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Adobe Employee ,
Dec 21, 2018

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Aha, that's what I thought. You have the wrong version of Creative Cloud Sync - it should be 4.1.0.29. Are you on Mac or Win? Can you run the Log Collector tool, place the result in a shared drive like Dropbox or Google Drive, and send me the link via private message? You can hover over my name in the forums and click on "Message." I'll send you a workaround via private message as well.

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Adobe Employee ,
Dec 21, 2018

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This is the link to the log collector tool : How to use the Creative Cloud Log Collector tool

I would also encourage you to follow this thread : Adobe XD - Unable to create new project

Thanks,

Preran

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New Here ,
Dec 22, 2018

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Ok thanks everybody for the tips! Now it's working.

SLOVED: with the app for unistall Adobe Creative Cloud and run the REPAIR button.
Here an italian guide: Disinstallare l’applicazione desktop Adobe Creative Cloud

Cheers

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New Here ,
Jan 07, 2019

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I had the same error on OS X, I had the CC app blocked through firewall and the latest version of XD wants to automatically save your documents to Adobe's Cloud. When I allowed CC Desktop to access the net, the error went away. I assume if XD can't save to cloud by default it freaks out.

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Community Beginner ,
Jan 07, 2019

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Thanks
Just not sure how to go about it as I'm an on an enterprise network where I have no control of the firewall (unless it's a firewall setting on my Mac)
But I believe I tried this at home with the same result...

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New Here ,
Feb 07, 2019

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Pretty sad when I install Xd on a Macbook and creating a new project fails!? Now I'm already uninstalling Xd and finding something that will work out of box.

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Adobe Employee ,
Feb 07, 2019

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Sorry to hear that it didn't work for you. If you happen to want to try out XD again, it's likely some of your core components not installing correctly through Creative Cloud. There's a workaround here: Issue saving xd files to creative cloud

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