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Cannot drag and drop images in Adobe XD

New Here ,
Jul 18, 2019

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Hello I am running Windows 10 on the latest version of Adobe XD. When attempting to drag and drop images into XD, I get a black circle with a line through it telling me I can't drop images into XD. I opened photoshop and noticed I was able to drop the same images in there without an issue. I've looked extensively into other people having this issue and their resolutions are not solving my problem.

I tried changing my user account control settings to "Never Notify" and the problem still exists. One thing I noticed is that Adobe XD is installing in C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64...... but all my other Adobe applications are installing in D:\Program Files as I specified in the preferences. Something with this install location is not functioning correctly. There was a separate user account on this desktop that had only Adobe XD installed before and it worked fine. I have since uninstalled all Adobe applications and uninstalled Creative Cloud. I then deleted the other user account and all files related to it. Then re-installed on the proper user account and set the install location preferences but XD is still installing the stupid WindowsApps folder I mentioned earlier.

This is starting to become infuriating that I can't even install an application in a location I want it in. How can I fix this?

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Cannot drag and drop images in Adobe XD

New Here ,
Jul 18, 2019

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Hello I am running Windows 10 on the latest version of Adobe XD. When attempting to drag and drop images into XD, I get a black circle with a line through it telling me I can't drop images into XD. I opened photoshop and noticed I was able to drop the same images in there without an issue. I've looked extensively into other people having this issue and their resolutions are not solving my problem.

I tried changing my user account control settings to "Never Notify" and the problem still exists. One thing I noticed is that Adobe XD is installing in C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64...... but all my other Adobe applications are installing in D:\Program Files as I specified in the preferences. Something with this install location is not functioning correctly. There was a separate user account on this desktop that had only Adobe XD installed before and it worked fine. I have since uninstalled all Adobe applications and uninstalled Creative Cloud. I then deleted the other user account and all files related to it. Then re-installed on the proper user account and set the install location preferences but XD is still installing the stupid WindowsApps folder I mentioned earlier.

This is starting to become infuriating that I can't even install an application in a location I want it in. How can I fix this?

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Adobe Community Professional ,
Jul 18, 2019

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The installation locations look correct, mine are in the same locations.

What file type are you trying to drag and drop?

For me a psd file won't drag and drop into XD but a png or jpg do work.

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New Here ,
Jul 18, 2019

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It's just a jpg file. I've tried multiple types and I wouldn't attempt to use a psd file in XD. Since it works in Photoshop, the issue is either with XD, or possibly permissions within the folder it is being installed to.


So if there's a way to install XD in ANY OTHER file location this will be fixed immediately.

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Adobe Employee ,
Jul 19, 2019

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Hi there,

Thank you for reaching out. I understand it could be annoying. Here are some steps that may help you to change the location of the Creative Cloud apps.

  • Open Creative Cloud app.
  • Go to Preferences.
  • Click on Creative Cloud
  • There is an option called Install Location. Click on Dropdown and click on Change.

Please see the attached screenshot.

Please let us know if that helps.

Thanks,

Harshika

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